How to obtain a Soft Memory Dump using LiveKD without restarting your computer
Technical Articles ID:
KB50467
Last Modified: 3/2/2021
Last Modified: 3/2/2021
How to obtain a Soft Memory Dump using LiveKD without restarting your computer
Technical Articles ID:
KB50467
Last Modified: 3/2/2021 EnvironmentMcAfee Security for Lotus Domino 7.5 (Windows)
McAfee VirusScan Enterprise 8.8 McAfee Application and Change Control (MACC) 6.2.x, 6.1.x (Windows) Microsoft Sysinternals - LiveKD SummaryWhen investigating issues, Technical Support sometimes requires a memory dump file to trap a particular issue where a session or the entire system stops responding. Using the CTRL+SCROLL LOCK method manually produces a Windows blue screen error (see: http://support.microsoft.com/kb/244139). This method ultimately involves restarting your computer, which is sometimes not an option.
An alternative method that leaves the server up and running is to use the Sysinternals LiveKD tool. This tool allows you to produce a Soft Memory Dump. It can capture and create a debug memory dump in the same way as CTRL+SCROLL LOCK, but without causing the server to stop responding. To create a memory dump without manually causing your computer to stop responding and forcing a computer restart:
Previous Document ID (Secured)
612552
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