How to upload diagnostic files to Technical Support
技術的な記事 ID:
KB50534
最終更新: 9/23/2020
最終更新: 9/23/2020
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How to upload diagnostic files to Technical Support
技術的な記事 ID:
KB50534
最終更新: 9/23/2020 環境
All McAfee Enterprise products NOTE: This article applies only to McAfee business and enterprise products. If you need information or support for McAfee consumer or small business products, visit https://service.mcafee.com. 概要
If you have an open Service Request with Technical Support, you might be asked to upload files to help your support technician. This article describes how to upload these files to the McAfee server. 解決策
The best way to upload your files is to attach them directly to the Service Request in the ServicePortal. This method uses the HTTPS protocol. It supports files up to 30 GB. This method of upload has the following advantages:
Use either of the following options. To attach files to a Service Request with the ServicePortal upload option:
If your company requires you to use another protocol, you can use one of the following upload methods instead. There is no upload limit.
The following sections include instructions to upload files using each method.IMPORTANT:
To upload files using SFTP - an encrypted upload method: SFTP might require the use of a third-party client such as
To upload files using SCP - an encrypted upload method: SCP might require the use of a third-party client such as
To upload files using FTP - not an encrypted method: Customers are advised not to use this method because the data is not encrypted. For more information about the
関連情報
IMPORTANT: McAfee servers are private computer systems. These systems, including all related equipment, networks, and network devices, and specifically including internet access, are provided only for authorized use. They might be monitored for all lawful purposes, including to:
Monitoring includes active attacks by authorized entities to test or verify the security of this system. During monitoring, information might be examined, recorded, copied, and used for authorized purposes.
All information, including personal information, placed on, or sent over this system might be monitored. Use of this computer system, authorized or unauthorized, constitutes consent to monitoring of this system. Unauthorized use might subject you to criminal prosecution. Evidence of unauthorized use collected during monitoring might be used for administrative, criminal, or other adverse action. Use of this system constitutes consent to monitoring for these purposes. This server is used by McAfee customers to transfer suspect files or viruses to McAfee for analysis and cleaning. Ensure that you scan any downloaded files immediately and check with your McAfee representative about any file that you want to download.
This system is monitored and protected by McAfee. 影響を受ける製品言語:この記事は、次の言語で表示可能です: GermanEnglish United States Spanish Spain French Italian Japanese Portuguese Brasileiro Chinese Simplified 技術用語集 |
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