Last Modified: 10/09/2013
If the resolution requires us to create a hotfix, the hotfix will be based on the code for the most recent product patch and will require you to upgrade to that patch.
- Patch Release Cycle
- McAfee products (excluding McAfee Network Security Platform)
- Patches for VirusScan Enterprise, Host Intrusion Prevention, and Site Advisor release twice per year ( late Q1 , and late Q3).
- ePolicy Orchestrator (ePO) releases patch updates and/or a full release each quarter. Check with your support representative for current ePO release schedules.
- McAfee Agent (MA) releases patches twice a year. Check with your support representative for current MA release schedules.
NOTE: Other system security products may release patches on an 'as required' basis.
Each patch is released in a two-stage distribution; Managed Release To Support (RTS) and Release to World (RTW):
The Managed Release cycle is approximately four weeks long.
Distribution is limited to customers who have escalated issues addressed by the patch, and to customers who have opted to participate in our phased distribution cycles. During the first phase of Managed Release, RTS customers having previously reported issues, are expected to deploy RTS patches and confirm issue resolutions within two weeks to confirm resolutions for their issue. All fixed issues are confirmed prior to general RTS availability during the last two week phase of managed release, for customers who have opted to participate.
Release to World (RTW)
If Managed Release customers confirm that the patch performs as expected, the patch moves to RTW at the end of the four-week period. At this stage, McAfee posts the patch on the McAfee Downloads site and ServicePortal. The RTW date will coincide with the second Tuesday of the month in February, June, and October.
McAfee will make every attempt to maintain the integrity of the above patch release schedule. In cases where the quality of the patch does not meet the McAfee minimum ship requirements, the date will be adjusted as requested. If the patch release date has to me moved, McAfee will notify customers via SNS, and will post the new release date on the ServicePortal patch downloads page.
- ePolicy Orchestrator
- Host Intrusion Prevention
- McAfee Agent
- SiteAdvisor Enterprise
- VirusScan Enterprise
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McAfee products (excluding Network Security Platform)
IMPORTANT: McAfee will troubleshoot and investigate issues for supported product versions, regardless of the current patch level. Part of the troubleshooting and resolution process might involve applying the most current product patch. If the resolution requires a hotfix, the hotfix will be based on the code for the most recent product patch and will require you to upgrade to that patch.
Patches and hotfixes are provided by McAfee primarily to resolve customer reported issues and, at the discretion of McAfee, might also include other fixes and product modifications. They are released from QA to Support after satisfying the QA exit criteria. Product modifications and resolved issues (customer reported or otherwise) are documented in the accompanying Release Notes for each hotfix or patch release.
Patch (known as Hotfix for Firewall and Command Center)
A patch is a single installable package which updates a specific version of a product and usually contains fixes for multiple issues. This often involves updating multiple files installed by the product. Patches for McAfee products are cumulative, meaning that the current patch contains all fixes included in previous patch versions.
When a critical defect is identified and verified in a live environment, a hotfix is created to address it. A hotfix is a package which updates a specific version of a product, and usually contains a fix for a single issue.
Service Pack (known as Patch for Firewall and Command Center)
Fully quality assured updates consisting of code released previously as multiple patches and hotfixes.
Service packs are posted on the McAfee Downloads site.
The product Sustaining Team is responsible for deciding which rating a hotfix or patch will have. These ratings are as follows:
See also: KB51109 - Supported environments for McAfee products
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Glossary of Technical Terms
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