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McAfee Product Release Cycle
Technical Articles ID:   KB51560
Last Modified:  7/24/2018
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Environment

McAfee Products

Summary

IMPORTANT: McAfee troubleshoots and investigates issues for supported product versions, regardless of the current update level. Be aware, part of the troubleshooting and resolution process can involve applying the most current product update. 

If the resolution requires us to create a hotfix, the hotfix is based on the code for the most recent product update and requires you to apply the update.

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McAfee provides product releases on a monthly cadence. McAfee has implemented a monthly cadence to provide a more predictable release experience for our customers.

The monthly cadence reduces the number of independent updates and provides more coordination of product interoperability.  
  • Major/Minor release: Major and Minor releases include a combination of fixes, new features, and architectural changes.
  • Updates (formerly known as Patches): An update is a rollup of fixes needed by most of the customer base. They are not used to introduce changes such as new features or architecture or schema changes. Updates might also include OS support, for example, Microsoft RedStone. Updates will generally release on our standard monthly cadence. This schedule does not mean that each product must release every month. The product teams decide how frequently they will release updates.
  • Hotfix. Hotfixes are used for urgent fixes to issues for a targeted set of customers. Hotfixes might, from time to time, be made publicly available before normal release cadence when the Hotfix contains a fix for a critical issue or vulnerability that might impact multiple customers.

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Technical Support helps customers who have issues with any update level of the product. But, for any issue that requires a code change, only the latest update or next update will receive that code change. Hotfixes are built only for the latest update, and only in response to high severity cases where no viable workaround exists. Hotfix code will be included in the next update.
 

What can I expect from Technical Support?
Technical Support often advises customers to test issues against the current or latest update, if the reported incident is seen to occur in an environment using an older update.

NOTE: It is best practice to run the latest update in your environment, because the latest update contains the latest fixes available for the product. Confirming that an issue exists with the latest update is also valuable to help in understanding the nature of an issue. 


Why must I stay current?
Update releases solve business-impacting product issues reported from the field. They might add product functionality, operating system support, and improve product security to combat malware and malicious users. Failure to update the product regularly increases risk to your environment.

Special mention must be made for updating for product vulnerabilities, for example, SB10151 and SB10158. These two examples require adopting Update 7 or later. For many customers that can be a significant jump in update levels, presenting a high-risk upgrade path (see the answer to the FAQ "How do I assess the risk of updating"). But, this risk can be mitigated by following the guidance provided in KB87328 - Supported upgrade paths for McAfee Agent, VirusScan Enterprise, and Host Intrusion Prevention.


How do I stay current?
Notifications are sent to customers via the Support Notification Service (SNS), to inform them when new releases are available. McAfee expects to follow Microsoft Windows release schedules to maintain support for newer operating system platforms. It is advisable to plan for, and test the adoption of, a new update when it becomes available.

Updates can be downloaded from the Product Downloads site, at http://www.mcafee.com/us/downloads/, which requires a valid Grant Number, the ePolicy Orchestrator Software Manager, and the Support ServicePortal at https://support.mcafee.com. Older updates can be obtained from Technical Support, if needed. 


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Previous Document ID

614038

Disclaimer

The content of this article originated in English. If there are differences between the English content and its translation, the English content is always the most accurate. Some of this content has been provided using Machine Translation translated by Microsoft.

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Affected Products


Advanced Threat Defense
Application and Change Control
Best Practices
Cloud Workload Discovery for CWD
Cloud Workload Security
Data Center Connector
Data Exchange Layer
Data Loss Prevention - Monitor
Data Loss Prevention - Prevent
Data Loss Prevention Endpoint
Database Activity Monitoring
DLP Discover
Drive Encryption
Email Gateway
Endpoint Assistant
Endpoint Intelligence Agent
Endpoint Protection for Mac
Endpoint Security Firewall
Endpoint Security for Linux Threat Prevention
Endpoint Security for Mac Firewall
Endpoint Security for Mac Threat Prevention
Endpoint Security for Mac Web Control
Endpoint Security for Servers
Endpoint Security Threat Prevention
Endpoint Security Web Control
Endpoint Upgrade Assistant
ePolicy Orchestrator
File and Removable Media Protection
Host Intrusion Prevention
Installation Designer
Management of Native Encryption
McAfee Active Response
McAfee Agent
McAfee Client Proxy
MOVE Antivirus Agentless
MOVE Antivirus Multi-platform
Network Data Loss Prevention
Network Data Loss Prevention Discover
Network Data Loss Prevention Manager
Network Data Loss Prevention Monitor
Network Security Manager
Network Security Sensor Appliance
Policy Auditor
SIEM Advanced Correlation Engine
SIEM Application Data Monitor
SIEM Database Event Monitor
SIEM Direct Attached Storage (DAS)
SIEM Enterprise Log Manager
SIEM Enterprise Security Manager
SIEM Event Receiver
SiteAdvisor Enterprise
Upgrade/Migrate
VirusScan Enterprise
Vulnerability Manager
Web Gateway

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