Knowledge Center

IMPORTANT: McAfee troubleshoots and investigates issues for supported product versions, regardless of the current update level. Be aware, part of the troubleshooting and resolution process can involve applying the most current product update. 

If the resolution requires us to create a hotfix, the hotfix is based on the code for the most recent product update and requires you to apply the update.

Product Release Cycle

• Major and minor releases – Major and minor releases include a combination of fixes, new features, and architectural changes.
• Updates (formerly known as patches) – An update is a rollup of fixes needed by most of the customer base. They are not used to introduce changes such as new features or architecture or schema changes. Updates will generally release on our standard monthly cadence. This schedule does not mean that each product will release an update every month. The product teams decide how frequently they will release updates. Updates are also used to provide operating system support, for example, zero-day support for a Microsoft Windows 10 Update release. In this case, the update might be released out of the second Tuesday cadence to provide zero-day support.
• Hotfixes – Hotfixes are used for urgent fixes to issues for a targeted set of customers. Hotfixes might sometimes be made publicly available before the normal release cadence when the hotfix contains a fix for a critical issue or vulnerability that might impact multiple customers.

Technical Support helps customers who have issues with any update level of the product. But, for any issue that requires a code change, only the latest update or next update will receive that code change. Hotfixes are built only for the latest update, and only in response to high severity cases where no viable workaround exists. Hotfix code will be included in the next update.
 

What can I expect from Technical Support?
Technical Support often advises customers to test issues against the current or latest update, if the reported incident occurs in an environment using an older update.

NOTE: It is best practice to run the latest update in your environment, because the latest update contains the latest fixes available for the product. Confirming that an issue exists with the latest update is also valuable to help in understanding the nature of an issue. 

Why must I stay current?
Update releases solve business-impacting product issues reported from the field. They might also provide operating system support, and improve product security to combat malware and malicious users. Failure to update the product regularly increases risk to your environment.

How do I stay current?
Notifications are sent to customers through the Support Notification Service (SNS), to inform them when new releases are available. You can sign up for the Support Notification Service at https://sns.secure.mcafee.com/signup_login.

McAfee expects to follow Microsoft Windows release schedules to maintain support for newer operating system platforms. It is advisable to plan for, and test the adoption of, a new update when it becomes available. You can download updates from the following locations:

NOTE: If needed, you can obtain older updates from Technical Support.

Are reboots required?
We make every effort to minimize the number of reboots, but updating certain low-level drivers might require a reboot to fully deploy them.

Are monthly updates cumulative?
Yes. For example, if updates for your product were released in July and August, but you did not apply the update in July, you only need to apply the August update.

Is there an upgrade path?
Specific upgrade information is provided in the product release notes.