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Supported platforms, environments, and operating systems for ePolicy Orchestrator
Technical Articles ID:   KB51569
Last Modified:  9/13/2017
Rated:


Environment

McAfee ePolicy Orchestrator (ePO) 5.x

Summary

As Microsoft releases new operating systems or Service Packs, the original Product Guides might not reflect the current support policy for those platforms. Most of the following information is available in the Product Installation Guides and Readme.txt files. However, some of the information is available only in Product Management statements published in the Knowledge Base.

Microsoft Windows supported operating systems
The following tables detail the McAfee products supported for use on Windows workstation and server operating systems. Only the most current versions are included because most customers upgrade to the latest Service Packs soon after they are released.

Server operating systems 

Microsoft operating system ePO 5.1 ePO 5.3 ePO 5.9
Microsoft Windows Server 2016 No Yes 4 Yes
Microsoft Windows Server 2012 R2
(Standard and Datacenter)
Yes 1 Yes Yes
Microsoft Windows Server 2012
(Standard and Datacenter)
Yes Yes Yes
Microsoft Windows Server 2008 Release 2 (64-bit)
(Standard, Enterprise, and Datacenter)
Yes Yes Yes 3
Microsoft Windows Server 2008 (64-bit)
(Standard, Enterprise, and Datacenter)
Yes 2 Yes No
Microsoft Windows Server 2008 (32-bit)
(Standard, Enterprise, and Datacenter)
No No No
Microsoft Windows 2003 Storage Server No No No
Microsoft Windows Server 2003 Release 2 (32-bit) No No No
Microsoft Windows Server 2003 Release 2 (64-bit) No No No
Microsoft Windows Server 2003 (32-bit) No No No
Microsoft Windows Server 2003 (64-bit) No No No
Microsoft Windows 2003 Web No No No
 
1 See KB79062 for details on an error displayed when installing ePO 5.1 on a system running Windows Server 2012 R2. This error can be safely ignored. Also, see KB80065 for details on an issue when attempting to install a remote Agent Handler on Windows Server 2012 R2.
2 Requires Windows Server 2008 Service Pack 2 or later.
3 Requires Windows Server 2008 Release 2, Service Pack 1 or later.
4 Support for Windows 2016 was introduced in ePO 5.3.3. Previous versions of ePO 5.3.x do not support Windows 2016.


 NOTES:
  • Cluster support
    ePO provides high availability for server clusters with Microsoft Cluster Server (MSCS) software. Also, McAfee supports ePO installations where the ePO database itself is stored on a clustered instance of SQL. Clustering the SQL Database Server is done at the SQL Server level (not specific to the ePO database). For details on how to configure an SQL Database Cluster, refer to the documentation on SQL Server Books Online.
     
  • 64-bit hardware support 
    ePO only supports processors that use x86 or x64 compatible architecture. Itanium processors use the IA64 architecture and are not supported. 
     
  • Remote Agent Handlers
    For ePO 5.1.x or 5.3.x, remote Agent Handlers can be installed on either the 32-bit or 64-bit versions of the supported OS versions. 
     
  • Microsoft Windows Small Business Server (SBS) support
    ePO software versions 5.x (and later) are supported only on Microsoft Windows Small Business Server suites that contain ePO-supported platforms (SQL version, OS, and so on).
     
    Example (for SBS support):
    Windows SBS 2011 is a suite that contains Windows Server 2008 R2 Standard, Exchange, SQL, and so on. For more information, see the Microsoft tech note at http://technet.microsoft.com/library/gg508696.aspx.

    Because ePO supports the Windows 2008 R2 operating system, ePO 5.x (and later) is supported on platforms running Windows SBS 2011.


Virtual infrastructure software versions
McAfee ePO supports any virtualization solution, assuming the following criteria are met:

  • The operating system being virtualized is supported by ePO.
  • The virtualization solution is currently a supported solution from the virtualization solution vendor (meaning, the solution is not end of life, BETA, or an otherwise unsupported virtualization solution).
  • The virtualization solution supports the operating system being virtualized.

    NOTE: Consult the visualization solution’s documentation to confirm this.
     
  • The operating system vendor (Microsoft) supports the operating system being virtualized on the virtualization solution.

    For a list of validated/supported virtualization solutions by Microsoft, see: https://www.windowsservercatalog.com/results.aspx?&bCatID=1521&cpID=0&avc=0&ava=0&avq=0&OR=1&PGS=25
NOTE: This information supersedes information published in any ePO Installation/Product Guide prior to (and including) the ePO 5.9.0 Guides.   


Internet browser versions

Browser ePO 5.1 ePO 5.3 ePO 5.9
Safari 6.0 and later (on Mac OS X) Yes Yes Yes
Chrome 17 and later Yes Yes Yes
Edge No 1 No 1 Yes
Internet Explorer 9.0 and later Yes Yes Yes
Mozilla Firefox 10.0 and later Yes Yes Yes
 
1 See KB85265 for additional details.

Microsoft SQL versions

Microsoft SQL ePO 5.1 ePO 5.3 ePO 5.9
SQL Server 2016 Express No No Yes
SQL Server 2016 No Yes 3 Yes
SQL Server 2014 Express No Yes Yes
SQL Server 2014 No Yes Yes
SQL Server 2012 Express Yes Yes Yes
SQL Server 2012 Yes Yes Yes
SQL Server 2008 R2 Express Yes 1 Yes Yes
SQL Server 2008 R2 Yes Yes Yes
SQL Server 2008 Express  Yes 2 Yes 2 Yes 2
SQL Server 2008  Yes 2 Yes 2 Yes 2
SQL Server 2005 Express No No No
SQL Server 2005 No No No
 
1 The ePO 5.1.x and ePO 5.3.x installer includes SQL Server 2008 R2 Express Service Pack 1. However, Microsoft does not support SQL Server 2008 R2 Express Service Pack 1 on Windows Server 2012 R2. In this scenario, upgrade to SQL Server 2008 R2 Express Service Pack 2 (or later).
2 ePO 5.x requires Service Pack 1 (or later) for SQL Server 2008.
3 Support for SQL 2016 was introduced in ePO 5.3.3. Previous versions of ePO 5.3.x do not support SQL 2016.
Current ePO Patches
Patch information is as follows:
  • To determine which ePO patch is installed, see KB52634.
  • For ePO server version information (build numbers), see KB59938.
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Previous Document ID

614048

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