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Supported Platforms, Environments and Operating Systems for ePolicy Orchestrator
Technical Articles ID:  KB51569
Last Modified:  03/12/2014
Rated:


Environment

McAfee ePolicy Orchestrator (ePO) 5.x, 4.x

Summary

As Microsoft releases new operating systems or Service Packs, the original McAfee Product Guides might not reflect the current McAfee support policy for those platforms. Most of the following information is available in the Product Installation Guides and Readme.txt files. However, some of the information is available only in Product Management statements published in the McAfee KnowledgeBase.

Microsoft Windows supported operating systems

The following tables detail the McAfee products supported for use on Windows workstation and server operating systems. Only the most current versions are included because most customers upgrade to the latest Service Packs soon after they are released.

Server operating systems 
Microsoft operating system ePO 4.5 ePO 4.6 ePO 5.0 ePO 5.1
Microsoft Windows 2012 Server R2 No No No Yes***
Microsoft Windows 2012 Server No No  Yes Yes
Microsoft Windows 2008 Server Release 2 (64-bit)
(Standard, Enterprise, and Datacenter)
Yes** Yes  Yes Yes
Microsoft Windows 2008 Server (64-bit)
(Standard, Enterprise, and Datacenter)
Yes Yes Yes*  Yes*
Microsoft Windows 2008 Server (32-bit)
(Standard, Enterprise, and Datacenter)
Yes Yes No No
Microsoft Windows 2003 Storage Server Yes No No No
Microsoft Windows 2003 Server Release 2 Yes

Yes

No No
Microsoft Windows 2003 Server Release 2 (64-bit) Yes

Yes

No  No
Microsoft Windows 2003 Server Yes Yes No No
Microsoft Windows 2003 Server (64-bit) Yes Yes No No
Microsoft Windows 2003 Web Yes No No No

See KB75779 for more information.
* Requires Windows Server 2008 Service Pack 2 or higher
** ePO 4.5 supports Microsoft Windows 2008 Server Release 2 with ePO 4.5 Patch 1.
*** See KB79062 for details on an error displayed when installing ePO 5.1 on system running Windows 2012 R2. This error can be safely ignored. Also see KB80065 for details on an issue when attempting to install a remote AH on Windows 2012 R2.

 NOTES:

  • 64-bit hardware support 
    ePO only supports processors that use x86 or x64 compatible architecture. Itanium processors use the IA64 architecture and are not supported. 
     
  • Remote Agent Handlers
    The requirements for ePO 4.x remote Agent Handlers are the same as the ePO server. For ePO 5.x, remote Agent Handlers can be installed on either the 32-bit or 64-bit versions of the supported OS versions. 
     
  • Microsoft Windows Small Business Server (SBS) support
    ePO software versions 4.6 (and later) are supported only on Microsoft Windows Small Business Server suites that contain ePO-supported platforms (SQL version, OS, and so on).

    Example (for SBS support):
    Windows SBS 2011 is a suite that contains Windows Server 2008 R2 Standard, Exchange, SQL, and so on. For more information, see the following Microsoft tech note at http://technet.microsoft.com/library/gg508696.aspx.

    Because ePO supports the Windows 2008 R2 operating system, ePO 4.6 (and later) is supported on platforms running Windows SBS 2011.

Virtual Infrastructure software versions
Virtual software ePO 4.5 ePO 4.6 ePO 5.0 ePO 5.1
VMware ESX/ESXi 5.x (and later) No Yes* Yes Yes
VMware ESX/ESXi 4.x
Yes
Yes No No
VMware ESX Server 3.5 Yes Yes No No
VMware Workstation 5.0 No No No No
Microsoft Virtual Server 2005 R2 with SP1 Yes
No
No No
Windows Server 2012 Hyper-V No No Yes Yes
Windows Server 2008 R2 Hyper-V TBD Yes Yes Yes
Windows Server 2008 Hyper-V Yes
No
Yes No
Citrix XenServer 6.0 No No Yes Yes
Citrix XenServer 5.5 No Yes No No

*ESX 5.x is supported with ePO 4.6.6 and later, which is available on the McAfee downloads site.

McAfee product software, upgrades, maintenance releases, and documentation are available from the McAfee Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE:
 You will need a valid Grant Number for access. KB56057 provides additional information about the McAfee Downloads site, as well as alternate locations for some products.


Internet browser versions
 

Browser ePO 4.5 ePO 4.6 ePO 5.0 ePO 5.1
Safari 6.0 and later (on Mac OS X) No No Yes Yes
Chrome 17 and later No No Yes Yes
Internet Explorer 9.0 and later

No***

No***

Yes Yes
Internet Explorer 8.0

Yes

Yes Yes Yes
Internet Explorer 7.0

Yes

Yes No No
Mozilla Firefox 10.0 and later

No

Yes***

Yes Yes
Mozilla Firefox 5.x

No***

Yes***

No No
Mozilla Firefox 4.x

No***

Yes***

No No
Mozilla Firefox 3.6

Yes**

Yes No No
Mozilla Firefox 3.5

No

Yes No No
Mozilla Firefox 3.0

Yes

No

No No

*
For the Internet Explorer 8.0 McAfee Product Management statement, see KB65677.
** Mozilla Firefox 3.6 support requires ePO 4.5 Patch 4 or newer.
*** See KB71550 for additional details.


Microsoft SQL versions

Microsoft SQL ePO 4.5 ePO 4.6 ePO 5.0 ePO 5.1
SQL Server 2012 Express No Yes††††  Yes Yes
SQL Server 2012 No Yes††††  Yes Yes
SQL Server 2008 R2 Express Yes†† Yes  Yes Yes
SQL Server 2008 R2 Yes†† Yes  Yes Yes
SQL Server 2008 Express

Yes

Yes  Yes  Yes
SQL Server 2008

Yes

Yes  Yes  Yes
SQL Server 2005 Express Yes Yes†††  No No
SQL Server 2005 Yes Yes†††  No No

 ePO 5.x requires Service Pack 1 (or later) for SQL 2008.
†† ePO 4.5 requires ePO 4.5 Patch 4 (or later) to support SQL 2008 R2.
††† ePO 4.6 requires Service Pack 3 (or later) for SQL 2005.
†††† ePO 4.6 requires ePO 4.6.6 (or later) to support SQL 2012.


Cluster Support

Cluster support is as follows: 
Product version Description
ePO 4.5 ePO 4.5 is supported on a Windows 2008 Server Cluster.

NOTE:
 There is a known issue covering a documentation correction when installing to a cluster. For more information, see KB66124.
ePO 4.6 ePO 4.6 is supported on a Windows 2008 Server Cluster.

Cluster documentation 

Product version DOC ID Description
ePO 4.5 PD21842

ePolicy Orchestrator 4.5 Cluster Installation Guide

 

Support for using ePO Database installed to a Clustered SQL Server (Database Server) installation

McAfee ePO is cluster aware and supports ePO Clustering as documented in the ePO Product and Installation guides.

Additionally, McAfee supports ePO installation where the ePO database itself is stored on a clustered instance of SQL. Clustering the SQL Database Server is done at the SQL Server level (not specific to the ePO database). For details on how to configure an SQL Database Cluster, refer to the documentation on SQL Server Books Online.


Current ePO Patches
Patch information is as follows:

  • For the ePO patches and hotfix release schedule, see KB65773.
  • To determine which ePO patch is installed, see KB52634.
  • For ePO Server version information (build numbers), see KB59938.

McAfee product software, upgrades, maintenance releases, and documentation are available from the McAfee Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE:
 You will need a valid Grant Number for access. KB56057 provides additional information about the McAfee Downloads site, as well as alternate locations for some products.

Previous Document ID

614048

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