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Supported Platforms, Environments, and Operating Systems for ePolicy Orchestrator
Technical Articles ID:  KB51569
Last Modified:  5/21/2015
Rated:


Environment

McAfee ePolicy Orchestrator (ePO) 5.x, 4.x

Summary

As Microsoft releases new operating systems or Service Packs, the original Product Guides might not reflect the current Intel Security support policy for those platforms. Most of the following information is available in the Product Installation Guides and Readme.txt files. However, some of the information is available only in Product Management statements published in the Knowledge Base.

NOTE: ePO 5.0 reached end of life (EOL) on December 31, 2014, and is no longer supported. See KB83410 for details.

Microsoft Windows supported operating systems

The following tables detail the Intel Security products supported for use on Windows workstation and server operating systems. Only the most current versions are included because most customers upgrade to the latest Service Packs soon after they are released.

Server operating systems 

Microsoft operating system ePO 4.6 ePO 5.0
(EOL)
ePO 5.1 ePO 5.3
Microsoft Windows 2012 Server R2 No No Yes** Yes
Microsoft Windows 2012 Server No  Yes Yes Yes
Microsoft Windows 2008 Server Release 2 (64-bit)
(Standard, Enterprise, and Datacenter)
Yes  Yes Yes Yes
Microsoft Windows 2008 Server (64-bit)
(Standard, Enterprise, and Datacenter)
Yes Yes*  Yes* Yes
Microsoft Windows 2008 Server (32-bit)
(Standard, Enterprise, and Datacenter)
Yes No No No
Microsoft Windows 2003 Storage Server No No No No
Microsoft Windows 2003 Server Release 2

Yes

No No No
Microsoft Windows 2003 Server Release 2 (64-bit)

Yes

No  No No
Microsoft Windows 2003 Server Yes No No No
Microsoft Windows 2003 Server (64-bit) Yes No No No
Microsoft Windows 2003 Web No No No No

See KB75779 for more information.
* Requires Windows Server 2008 Service Pack 2 or later.
** See KB79062 for details on an error displayed when installing ePO 5.1 on a system running Windows 2012 Server R2. This error can be safely ignored. Also, see KB80065 for details on an issue when attempting to install a remote Agent Handler on Windows 2012 Server R2.

 NOTES:

  • Cluster support
    ePO provides high availability for server clusters with Microsoft Cluster Server (MSCS) software. Also, Intel Security supports ePO installations where the ePO database itself is stored on a clustered instance of SQL. Clustering the SQL Database Server is done at the SQL Server level (not specific to the ePO database). For details on how to configure an SQL Database Cluster, refer to the documentation on SQL Server Books Online.
     
  • 64-bit hardware support 
    ePO only supports processors that use x86 or x64 compatible architecture. Itanium processors use the IA64 architecture and are not supported. 
     
  • Remote Agent Handlers
    The requirements for ePO 4.x remote Agent Handlers are the same as the ePO server. For ePO 5.x, remote Agent Handlers can be installed on either the 32-bit or 64-bit versions of the supported OS versions. 
     
  • Microsoft Windows Small Business Server (SBS) support
    ePO software versions 4.6 (and later) are supported only on Microsoft Windows Small Business Server suites that contain ePO-supported platforms (SQL version, OS, and so on).

    Example (for SBS support):
    Windows SBS 2011 is a suite that contains Windows Server 2008 R2 Standard, Exchange, SQL, and so on. For more information, see the Microsoft tech note at http://technet.microsoft.com/library/gg508696.aspx.

    Because ePO supports the Windows 2008 R2 operating system, ePO 4.6 (and later) is supported on platforms running Windows SBS 2011.

     

Virtual Infrastructure software versions

Virtual software ePO 4.6 ePO 5.0
(EOL)
ePO 5.1 ePO 5.3
VMware ESX/ESXi 5.x (and later) Yes* Yes Yes Yes
VMware ESX/ESXi 4.x Yes No No No
VMware ESX Server 3.5 Yes No No No
VMware Workstation 5.0 No No No No
Microsoft Virtual Server 2005 R2 with SP1
No
No No No
Windows Server 2012 R2 Hyper-V
No
No
Yes Yes
Windows Server 2012 Hyper-V No Yes Yes Yes
Windows Server 2008 R2 Hyper-V Yes Yes Yes Yes
Windows Server 2008 Hyper-V
No
Yes No No
Citrix XenServer 6.0 No Yes Yes Yes
Citrix XenServer 5.5 Yes No No No

*ESX 5.x is supported with ePO 4.6.6 and later, which is available on the Product Downloads site.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE:
 You will need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, as well as alternate locations for some products.


Internet browser versions
 

Browser ePO 4.6 ePO 5.0
(EOL)
ePO 5.1 ePO 5.3
Safari 6.0 and later (on Mac OS X) No Yes Yes Yes
Chrome 17 and later No Yes Yes Yes
Internet Explorer 9.0 and later

No*

Yes Yes Yes
Internet Explorer 8.0* Yes Yes Yes Yes
Internet Explorer 7.0 Yes No No No
Mozilla Firefox 10.0 and later

Yes*

Yes Yes Yes
Mozilla Firefox 5.x

Yes*

No No No
Mozilla Firefox 4.x

Yes*

No No No
Mozilla Firefox 3.6 Yes No No No
Mozilla Firefox 3.5 Yes No No No
Mozilla Firefox 3.0

No

No No No

* See KB71550 for additional details.


Microsoft SQL versions

Microsoft SQL ePO 4.6 ePO 5.0
(EOL)
ePO 5.1 ePO 5.3
SQL Server 2014 Express No No No Yes
SQL Server 2014 No No No Yes
SQL Server 2012 Express Yes†††  Yes Yes Yes
SQL Server 2012 Yes†††  Yes Yes Yes
SQL Server 2008 R2 Express Yes  Yes Yes††† Yes
SQL Server 2008 R2 Yes  Yes Yes Yes
SQL Server 2008 Express Yes  Yes  Yes Yes
SQL Server 2008 Yes  Yes  Yes Yes
SQL Server 2005 Express Yes††  No No No
SQL Server 2005 Yes††  No No No

 ePO 5.x requires Service Pack 1 (or later) for SQL Server 2008.
†† ePO 4.6 requires Service Pack 3 (or later) for SQL Server 2005.
††† ePO 4.6 requires ePO 4.6.6 (or later) to support SQL Server 2012.
†††The ePO 5.1.x installer includes SQL Server 2008 R2 Express Service Pack 1. However, Microsoft does not support SQL Server 2008 R2 Express Service Pack 1 on Windows Server 2012 R2. In this scenario, Intel Security recommends upgrading to SQL Server 2008 R2 Express Service Pack 2 (or later).


Current ePO Patches
Patch information is as follows:
  • To determine which ePO patch is installed, see KB52634.
  • For ePO server version information (build numbers), see KB59938.
McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE:
 You will need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, as well as alternate locations for some products.
 

Previous Document ID

614048

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