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Supported platforms, environments, and operating systems for ePolicy Orchestrator
Technical Articles ID:   KB51569
Last Modified:  10/29/2018
Rated:


Environment

McAfee ePolicy Orchestrator (ePO) 5.x

Summary

As Microsoft releases new operating systems or Service Packs, the original Product Guides might not reflect the current support policy for those platforms. Most of the following information is available in the Product Installation Guides and Readme.txt files. But, some of the information is available only in Product Management statements published in the Knowledge Base.

The following tables detail the McAfee products supported for use on Windows workstation and server operating systems. Only the most current versions are included because most customers upgrade to the latest Service Packs soon after they are released.

Recent updates to this article:
 
Date Update
October 26, 2018 Added ePO 5.10.0 Update 1 which has been Released to Support.
September 27, 2018 Added ePO 5.10.0 Hotfix 1253492 (Released to Support).
September 5, 2018 Added:
  • ePO 5.10 (RTS) build 5.10.2362 details.
  • New section that covers ePO on AWS.
August 28, 2018 Added ePO 5.10 Repost details.
August 21, 2018 Added:
  • New table to the Release Information section (Minimum supported extension versions).
  • Updated "Upgrades and Migration" section to include Installation, and to add ePO Pre-Install Auditor (PIA) Tool information.
  • Links to documentation added in Related section.
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Contents
Click to expand the section you want to view:

 
Product Version Build Release
Notes
Release Date End of Life
Date (EOL)
ePO 5.10.0 Update 1 (RTS) 3 n/a n/a October 15, 2018 -
ePO 5.10.0 Hotfix 1253492 (RTS) 2
(HF1253492)
n/a n/a September 26, 2018 -
ePO 5.10 (Repost) 1 5.10.2428.1 PD27627 August 28, 2018 -
ePO 5.10 (GA) 5.10.2408 August 14, 2018 -
ePO 5.10 (RTS) 5.10.2362 July 14, 2018 -
         
ePO 5.9.1 and 5.3.3
Hotfix 1248224 (HF1248224)
n/a PD27910 August 14, 2018 -
ePO 5.9.1, 5.9.0, 5.3.3, 5.3.2, 5.3.1, 5.3.0
Hotfix 1241557 (HF1241557)
n/a PD27906 August 7, 2018 -
ePO 5.9.1, 5.3.3 
Hotfix 1225856 (HF1225856)
n/a PD27541 February 20, 2018 -
ePO 5.9.1
Hotfix 1226775 (HF1226775)
n/a PD27530 February 15, 2018 -
ePO 5.9.1 Hotfix 1222593 (HF1222593) 5.9.1.270 PD27497 January 31, 2018 -
ePO 5.9.1 (GA) 5.9.1.251 PD27290 November 30, 2017 -
         
ePO 5.9.0, 5.3.2, 5.3.1, 5.1.3
Hotfix 1205305 (HF1205305)
n/a PD27345 November 16, 2017 -
ePO 5.9.0, 5.3.2, 5.3.1, 5.1.3
Hotfix 1202868 (HF1202868)
n/a PD27195 July 27, 2017 -
ePO 5.9.0
Hotfix 1193951 (HF1193951)
n/a PD27089 May 18, 2017 -
ePO 5.9.0 (GA) 5.9.0.732 PD26913 March 15, 2017 -
 
ePO 5.3.3 Hotfix 1230649 (HF1230649) n/a PD27625 March 14, 2018 March 31, 2019
ePO 5.3.3 Hotfix 1221099 (HF1221099) n/a PD27418 December 20, 2017
ePO 5.3.3 (GA) 5.3.3.279 PD27196 September 12, 2017
ePO 5.3.2 Hotfix 1193123  n/a PD27088 May 18, 2017
ePO 5.3.2 Hotfix 1185471  n/a PD26932 March 14, 2017
ePO 5.3.2 Hotfix 1167013 (HF1167013) n/a PD26879 February 1, 2017
ePO 5.3.2 (GA) 5.3.2.156 PD26542 June 16, 2016
ePO 5.3.1 Hotfix 1194398 (HF1194398) n/a PD27087 May 18, 2017
ePO 5.3.1 Hotfix 1179709 (HF1179709) n/a PD26878 February 1, 2017
ePO 5.3.1 (GA) 5.3.1.188 PD26103 September 28, 2015
ePO 5.3.0 (GA) 5.3.0.400 PD25505 May 19, 2015
 
ePO 5.1.3 (GA) 5.1.3.188 n/a October 6, 2015 December 31, 2017  
ePO 5.1.2 (GA) 5.1.2.348 n/a June 4, 2015
ePO 5.1.1 Hotfix 1 5.1.2.347 n/a October 29, 2014
ePO 5.1.1 (GA) 5.1.1.357 n/a July 31, 2014
ePO 5.1.0 Hotfix 1 5.1.0.522 n/a January 30, 2014
ePO 5.1.0 (repost) 5.1.0.509 n/a November 7, 2013
ePO 5.0.1 1 (GA) 5.0.1.228 n/a July 31, 2013
PO 5.0 (GA) 5.0.0.1160 n/a March 25, 2013
GA = General Availability
n/a = not available
 
1 ePO 5.10 (Repost), was released primarily to address the Apache.exe system crash, documented in KB90841.
2 ePO 5.10.0 Hotfix 1253492 has only been Released to Support (RTS). For the issue this hotfix resolves, see KB90876. For contacting Technical Support, see the Related Information section below.
Hotfixes are created to address specific issues and are not posted publicly, but are available by contacting Technical Support.
3
McAfee investigated this issue and a solution is currently available. This solution is currently not generally available, but is in Released to Support (RTS) status. To obtain the RTS build, log on to the ServicePortal and create a Service Request (https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR). Include this article number in the Problem Description field.

See KB51560 for detailed information on release cycles.

Minimum supported extension versions:
 
Product Version Article
ePO 5.10.0 KB90383
ePO 5.9.0 KB87142

To view the known issues articles:
 
Product Version Article
ePO 5.10.x KB90382
ePO 5.9.x KB87673
ePO 5.3.x KB82675

Back to Top
Microsoft operating system ePO
5.9.0

5.9.1
5.10.0
ePO
5.3
Microsoft Windows Server 2016 Yes 4 Yes 3
Microsoft Windows Server 2012 R2
(Standard and Datacenter)
Yes Yes
Microsoft Windows Server 2012
(Standard and Datacenter)
Yes Yes
Microsoft Windows Server 2008 Release 2 (64-bit)
(Standard, Enterprise, and Datacenter)
Yes 2 Yes
Microsoft Windows Server 2008 (64-bit)
(Standard, Enterprise, and Datacenter)
No Yes 1
Microsoft Windows Server 2008 (32-bit)
(Standard, Enterprise, and Datacenter)
No No
Microsoft Windows 2003 Storage Server No No
Microsoft Windows Server 2003 Release 2 (32-bit) No No
Microsoft Windows Server 2003 Release 2 (64-bit) No No
Microsoft Windows Server 2003 (32-bit) No No
Microsoft Windows Server 2003 (64-bit) No No
Microsoft Windows 2003 Web No No
 
1 Requires Windows Server 2008 Service Pack 2 or later.
2 Requires Windows Server 2008 Release 2, Service Pack 1 or later.
3 Support for Windows 2016 was introduced in ePO 5.3.3. Previous versions of ePO 5.3.x do not support Windows 2016.
4 Storage Spaces Direct is available with Windows Server 2016. The Storage Spaces Direct feature with failover clustering is supported with ePO 5.9.0 and later.
For more information, see:


 NOTES:
  • Cluster support
    ePO provides high availability for server clusters with Microsoft Cluster Server (MSCS) software. Also, McAfee supports ePO installations where the ePO database itself is stored on a clustered instance of SQL. Clustering the SQL Database Server is done at the SQL Server level and is not specific to the ePO database. For details about how to configure an SQL Database Cluster, see the documentation on SQL Server Books Online.
     
  • 64-bit hardware support 
    ePO only supports processors that use x86 or x64 compatible architecture. Itanium processors use the IA64 architecture and are not supported.
     
  • Remote Agent Handlers
    For ePO 5.3.x, Remote Agent Handlers can be installed on either the 32-bit or 64-bit versions of the supported operating system versions.
     
  • Microsoft Windows Server Core
    ePO installation is not supported on Windows Server Core, as ePO requires a graphical user interface to install and run.
  • Microsoft Windows Small Business Server (SBS) support
    ePO software versions 5.x and later, are supported only on Microsoft Windows Small Business Server suites that contain ePO-supported platforms, such as SQL version and operating system.
    Example - for SBS support:
    Windows SBS 2011 is a suite that contains Windows Server 2008 R2 Standard, Exchange, SQL, and other packages and improvements. For more information, see the Microsoft tech note at http://technet.microsoft.com/library/gg508696.aspx.

    Because ePO supports the Windows 2008 R2 operating system, ePO 5.x and later is supported on platforms running Windows SBS 2011.

Back to top
McAfee ePO supports any virtualization solution, assuming the following criteria are met:
  • ePO supports the operating system being virtualized.
  • The virtualization solution is a supported solution from the virtualization solution vendor, which means, the solution is not end of life, beta, or an otherwise unsupported virtualization solution.
  • The virtualization solution supports the operating system being virtualized. Confirm operating system support by seeing the virtualization solution documentation.
  • The operating system vendor, Microsoft, supports the operating system being virtualized on the virtualization solution.

    For a list of validated/supported virtualization solutions by Microsoft, see:

    https://www.windowsservercatalog.com/results.aspx?&bCatID=1521&cpID=0&avc=0&ava=0&avq=0&OR=1&PGS=25
NOTE: This information supersedes information published in any ePO Installation or Product Guide earlier than and including the ePO 5.9.0 Guides.
Browser ePO
5.10.0 2
ePO
5.9.x
ePO
5.3.x
Safari 10 and later (on Mac OS X) Yes Yes Yes
Safari 6.0 to 9.0 (on Mac OS X) No Yes Yes
Chrome 51 and later Yes Yes Yes
Chrome 17–50 No Yes Yes
Microsoft Edge Yes No 1 No 1
Microsoft Internet Explorer 11 and later Yes Yes Yes
Microsoft Internet Explorer 9.0 and 10 No Yes Yes
Firefox 45 and later Yes Yes Yes
Mozilla Firefox 10.0 - 44.0 No Yes Yes
 
1 See KB85265 for additional details about Microsoft Edge.
2 ePO 5.10 requires enabling TLS 1.2 support on your browser.
Microsoft SQL ePO
5.10
ePO
5.9.0

 
ePO
5.3.0
SQL Server 2017 Express Yes Yes No
SQL Server 2017 Yes Yes 3 No
SQL Server 2016 Express Yes Yes Yes 2
SQL Server 2016 Yes Yes Yes 2
SQL Server 2014 Express Yes Yes Yes
SQL Server 2014 Yes Yes Yes
SQL Server 2012 Express Yes Yes Yes
SQL Server 2012 Yes Yes Yes
SQL Server 2008 R2 Express No Yes Yes
SQL Server 2008 R2 No Yes Yes
SQL Server 2008 Express No Yes 1 Yes 1
SQL Server 2008 No Yes 1 Yes 1
SQL Server 2005 Express No No No
SQL Server 2005 No No No
 
1 ePO 5.x requires Service Pack 1 or later, for SQL Server 2008.
2 Support for SQL 2016 was introduced in ePO 5.3.3. Previous versions of ePO 5.3.x do not support SQL 2016.
3 Support for SQL 2017 was introduced in ePO 5.9.1. Previous versions of ePO, including ePO 5.9.0, do not support SQL 2017.

General Upgrade content:
  • KB90825  - Migration enhancement introduced in McAfee ePolicy Orchestrator 5.10.
  • KB71825 - ePolicy Orchestrator installation and upgrade checklist for known issues
  • KB52634 - How to determine which ePO update is installed.

Supported Upgrade Paths:
 
Upgrade
From
Version
Upgrade To ePO Version
5.10 5.9.1 5.9.0 5.3.3 5.3.2 5.3.1 5.3.0 5.1.3 5.1.2 5.1.1
5.9.1 Supported n/a n/a n/a n/a n/a n/a n/a n/a n/a
5.9.0 Supported Supported n/a n/a n/a n/a n/a n/a n/a n/a
5.3.3 Supported Supported Blocked n/a n/a n/a n/a n/a n/a n/a
5.3.2 Supported Supported Supported Supported n/a n/a n/a n/a n/a n/a
5.3.1 Supported Supported Supported Supported Supported n/a n/a n/a n/a n/a
5.3.0 Blocked Blocked Blocked Blocked Supported Supported n/a n/a n/a n/a
5.1.3 (EOL) Supported Supported Supported Supported Supported Supported n/a n/a n/a n/a
5.1.2 (EOL) Blocked Blocked Blocked Supported Supported Supported n/a Supported n/a n/a
5.1.1 (EOL) Blocked Blocked Blocked Supported Supported Supported Supported Supported Supported n/a
5.1.0 (EOL) Blocked Blocked Blocked Supported Supported Supported Supported Supported Blocked Supported

n/a - not applicable

ePO Pre-Install Auditor (PIA) Tool

Key PIA content:
  • To view all PIA known issues, see KB88906.
  • Upgrading Pre-Installation Auditor supports McAfee ePO versions that can directly upgrade to version 5.1.1 or later. See the Supported Upgrade Paths table above.
 
Product version Release Notes
PIA 3.1.0 1 PD27907
PIA 2.0.0 PD26929
 
1 ePO 5.10 installer has the PIA 3.1 tool built in by default.


McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.


Supported languages with ePO 5.10:
 
English
Brazilian
Chinese (Simplified)
Chinese (Traditional)
French
German
Italian
Japanese
Korean
Russian
Spanish
Turkish

Supported languages with 5.9.x and 5.3.x:
 
English
Brazilian
Chinese (Simplified)
Chinese (Traditional)
Danish 1
Dutch 1
Finnish 1
French
German
Italian
Japanese
Korean
Norwegian 1
Portuguese-Iberian 1
Russian
Spanish
Swedish 1
Turkish
 
1 Support for these languages was removed in ePO 5.10.

ePolicy Orchestrator on Amazon Web Services (ePO on AWS), can deploy ePO and other related infrastructure elements through AWS Quick Starts.

ePO on AWS is supported with:
 
Product
Supports
AWS
ePO 5.10.0
Y
ePO 5.9.x
N
ePO 5.3.x
N

See also:
  • For details about regional support for ePolicy Orchestrator on Amazon Web Services, see KB90695
  • For questions and answers about ePO on AWS, see KB81534.


Previous Document ID

614048, KB86693, KB59938

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