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How to determine product version information for VirusScan Enterprise 8.x
Technical Articles ID:  KB51722
Last Modified:  2/13/2013


McAfee VirusScan Enterprise 8.x


This article describes the following:
  • How to determine the product version information for VirusScan for Windows environments
  • How to determine the product version information
  • How to troubleshoot McAfee products
  • How to determine Build Numbers

Solution 1

Knowing the VirusScan Enterprise (VSE) Version, DAT Version, and Scan Engine Version is essential when troubleshooting. The best way to determine this information is through the About screen. Alternatively, you can verify the VSE file versions using Windows Explorer. When a patch is applied, the relevant files are updated and the About screen displays the new patch level. Details of files updated are in the readme file that accompanies each patch. Hotfixes applied are not displayed.
To view product information in the About VirusScan Enterprise screen:

From the VSE icon in the system tray

  1. In the task bar, right-click the VirusScan icon.
  2. Select About VirusScan Enterprise.

From the VirusScan console

  1. Click Start, Programs, McAfee, VirusScan Console.
  2. Click Help, About VirusScan Enterprise.

Information to note:

  • Product version
  • DAT Version
  • Scan Engine version
  • Installed Patches 

Solution 2

Downloading products and updates
Many product issues are corrected in newer releases and Patches. McAfee recommends that you upgrade to the newest version of the product and apply the most current Patch or Service Pack before contacting McAfee Technical Support.
McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

 You will need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, as well as alternate locations for some products.

For Technical Support contact details:
Go to http://www.mcafee.com/us/about/contact-us.aspx#ht=tab-techsupport and select your country from the drop-down list.

Log in to the ServicePortal at https://support.mcafee.com:
  • If you are a registered user, type your User Id and Password, and click Log In.
  • If you are not a registered user, click Register and complete the required fields. Your password and login instructions will be emailed to you.

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