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How to disable VirusScan Enterprise ScriptScan temporarily for troubleshooting (VSE 8.7i and later)
Technical Articles ID:  KB52222
Last Modified:  03/16/2012
Rated:


Environment

McAfee VirusScan Enterprise 8.8, 8.7i

 

Summary

When investigating problems that can be related to VirusScan Enterprise (VSE), you might have to temporarily disable VSE ScriptScan for troubleshooting purposes.

Problem

How do I disable ScriptScan?

Solution

To verify if an issue is related to the ScriptScan component of VirusScan:
  1. Disable script scanning: 
    1. Click Start, Programs, McAfee, VirusScan Console.
    2. Right-click On-Access Scanner and select Properties.
    3. Under General Settings, click the ScriptScan tab.
    4. Deselect Enable Scanning of scripts, click Apply and OK.
       
  2. Try to recreate your issue to confirm or deny that the issue is related to ScriptScan. 
  3. Investigate the problem further. Unregister SCRIPTSN.dll:
    1. Select Start, Run, type cmd, and press ENTER.
    2. Type the appropriate command(s) and press ENTER.
          
       VSE 8.8 32-bit computers cd c:\Program Files\Common Files\McAfee\SystemCore
        64-bit computers cd c:\Program Files (x86)\Common Files\McAfee\SystemCore
          cd c:\Program Files\Common Files\McAfee\SystemCore
           
       VSE 8.7i 32-bit computers cd c:\Program Files\Common Files\McAfee\VirusScan Enterprise
        64-bit computers  cd c:\Program Files (x86)\McAfee\VirusScan Enterprise

       
  4. To completely disable the SCRIPTSN.dll, type the following command and press ENTER:
     
    regsvr32.exe /u SCRIPTSN.dll  

    To re-enable SCRIPTSN.dll, type the following command and press ENTER:

    regsvr32.exe SCRIPTSN.dll  

Previous Document ID

614872

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