Shstat.exe is taking up to 100% CPU usage when nVidia nView Desktop Manager is enabled

Technische Artikel ID: KB52367
Zuletzt geändert am: 7/3/2020

Umgebung

McAfee VirusScan Enterprise 8.x
nView Desktop Manager
nVidia Quadro NVS 285

Problem

The Shstat.exe process is taking up to 100% CPU usage when nVidia nView Desktop Manager is enabled.

Currently the following video cards have been reported with this issue, but other models might also incur this problem:

nVidia Quadro NVS 285
nVidia GeForce Go 6600

Problem

Example of a process dump when experiencing the issue with Nvidia and Shstat.exe:

STACK_TEXT:
001109e0 7c90eae3 001109f0 00000018 005f4d88 ntdll!KiFastSystemCallRet
00110a04 7e4194be 7e41d890 0006073c 0000c124 ntdll!KiUserCallbackDispatcher+0x13
00110a40 7e41b903 005f4d88 0000c124 0000001c user32!NtUserMessageCall+0xc
00110a60 1004e682 0006073c 0000c124 0000001c user32!SendMessageW+0x7f
WARNING: Stack unwind information not available. Following frames may be wrong.
00110c98 1008ab66 0006073c 00110db8 00000000 nview!PMLoadPresentation+0x60c2
00110c9c 0006073c 00110db8 00000000 0011178c nview!NVQueryDesktopContextMenu+0x13266
00110ca0 00110db8 00000000 0011178c 7e418ccb 0x6073c
00110ca4 00000000 0011178c 7e418ccb 0000c124 0x110db8

FOLLOWUP_IP:
nview!PMLoadPresentation+60c2
1004e682 8b1514390e10 mov edx,dword ptr [nview!NVQueryDesktopContextMenu+0x6c014 (100e3914)]

SYMBOL_STACK_INDEX: 4
SYMBOL_NAME: nview!PMLoadPresentation+60c2
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nview
IMAGE_NAME: nview.dll
DEBUG_FLR_IMAGE_TIMESTAMP: 42df2dbc
STACK_COMMAND: ~0s ; kb
FAILURE_BUCKET_ID: 80000007_nview!PMLoadPresentation+60c2
BUCKET_ID: 80000007_nview!PMLoadPresentation+60c2
Followup: MachineOwner

Ursache

The nVidia driver nview.dll is intercepting McAfee software calls and ShStat reissues the request. The reissue results in a looping state because the nview.dll driver keeps intercepting it.

Lösung

Update to the latest nVidia Windows driver. Download and install the latest driver from: http://www.nvidia.com.

Also, update to the latest VSE 8.x patch. Patches are cumulative; Technical Support recommends that you install the latest one.

Updates are available when you log on to the ServicePortal at: https://support.mcafee.com/downloads.

Behelfslösung

Turn off the nView Desktop Manager:

Click, Start, Settings, Control Panel.
Double-click NVIDIA nView Desktop Manager.
Select Desktop Management.
Click Disable, and then click OK.
Exit the Control Panel and restart your system.

Themenbezogene Informationen

For information about how to create a process dump, see the Microsoft Knowledge Base at: http://support.microsoft.com/kb/241215.

Betroffene Produkte

Known Issue/Product Defect
VirusScan Enterprise 8.8

Sprachen:

Dieser Artikel ist in folgenden Sprachen verfügbar:

German
English United States
Spanish Spain
French
Italian
Japanese
Portuguese Brasileiro
Chinese Simplified

Technisches Glossar

Glossarbegriffe hervorheben

Im technischen Glossar werden Fachbegriffe erklärt.

Knowledge Center

Shstat.exe is taking up to 100% CPU usage when nVidia nView Desktop Manager is enabled

Umgebung

Problem

Problem

Ursache

Lösung

Behelfslösung

Themenbezogene Informationen

Betroffene Produkte

Sprachen:

Technisches Glossar

Title

Title

Knowledge Center

Shstat.exe is taking up to 100% CPU usage when nVidia nView Desktop Manager is enabled

Umgebung

Problem

Problem

Ursache

Lösung

Behelfslösung

Themenbezogene Informationen

Betroffene Produkte

Sprachen:

Technisches Glossar

Wählen Sie Ihre Region

Title

Title