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How to manually remove VirusScan Enterprise 8.x using msiexec.exe
Technical Articles ID:   KB52648
Last Modified:  8/2/2017


McAfee VirusScan Enterprise (VSE) 8.x

For details of VSE supported environments, see KB51111.


This article describes how to manually uninstall VSE via the command line when you cannot remove it via Add/Remove Programs.


VirusScan Enterprise (VSE) command line removal using msiexec.exe:
  1. Click Start, Run.
  2. Type the removal string for your version of VSE, then click OK.

    VirusScan Enterprise 8.8 
     msiexec /x {CE15D1B6-19B6-4D4D-8F43-CF5D2C3356FF} REMOVE=ALL REBOOT=R /q
    VirusScan Enterprise 8.7i 
     msiexec /x {147BCE03-C0F1-4C9F-8157-6A89B6D2D973} REMOVE=ALL REBOOT=R /q
    NOTE: If you get the error 'msiexec' is not recognized as an internal or external command, it indicates either that the Microsoft msiexec.exe is not located in the Windows\System32 folder or Windows\System32 is not included in the Windows Path statement.
Switches that you can use with msiexec.exe:
/q The quiet switch ensures the removal is done silently - nothing is displayed.
/x This switch automatically removes an installation.
This switch communicates via the UI (user interface) and is used to repair, remove, or modify an installation.
/? This switch provides additional information on all msiexec.exe command switches.

If the above method fails to remove VSE because of a broken/failed install or a failed uninstall attempt, then contact Technical Support for assistance to have the remnants removed.

To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
  • If you are a registered user, type your User Id and Password, and then click Log In.
  • If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.

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