To manually uninstall VSE using the command line when you can' remove it using Add/Remove Programs:
- Press the Windows key + R.
- Type the removal string below into the field, and press Enter.
msiexec /x {CE15D1B6-19B6-4D4D-8F43-CF5D2C3356FF} REMOVE=ALL REBOOT=R /q
NOTE: If you get the error,
msiexec' is not recognized as an internal or external command, it indicates one of two things:
- Either the Microsoft msiexec.exe is not located in the Windows\System32 folder.
Or
- The Windows\System32 path is not included in the Windows Path statement.
Switches that you can use with msiexec.exe:
| /q |
The quiet switch makes sure that the removal is done silently - nothing is displayed. |
| /x |
This switch automatically removes an installation. |
| /i |
This switch communicates through the UI (user interface) and is used to repair, remove, or modify an installation. |
| /? |
This switch provides additional information about all msiexec.exe command switches. |
If this method fails to remove VSE because of a broken or failed install, or a failed uninstall attempt, contact Technical Support for assistance to have the remnants removed.
NOTE: The removal string is located in the registry at the following location:
[HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Application Plugins\
Registry Key names:
- VIRUSSCAN8800 - VirusScan Enterprise 8.8
- VIRUSSCAN8700 - VirusScan Enterprise 8.7i (legacy product)
- VIRUSSCAN8600 - VirusScan Enterprise 8.5i (legacy product)
- VIRUSSCAN8000 - VirusScan Enterprise 8.0i (legacy product)
