How to manually remove VirusScan Enterprise with msiexec.exe

Technical Articles ID:   KB52648
Last Modified:  2/28/2020

Environment

McAfee VirusScan Enterprise (VSE) 8.x

For details of VSE supported environments, see KB51111.

Summary

To manually uninstall VSE using the command line when you can't remove it using Add/Remove Programs:
  1. Click StartRun.
  2. Type the removal string below, and then click OK:

    msiexec /x {CE15D1B6-19B6-4D4D-8F43-CF5D2C3356FF} REMOVE=ALL REBOOT=R /q
     
    NOTE: If you get the error 'msiexec' is not recognized as an internal or external command, it indicates one of two things. Either the Microsoft msiexec.exe is not located in the Windows\System32 folder, or, Windows\System32 is not included in the Windows Path statement.
Switches that you can use with msiexec.exe:
 
/q The quiet switch makes sure that the removal is done silently - nothing displays.
/x This switch automatically removes an installation.
/i This switch communicates through the UI (user interface) and is used to repair, remove, or modify an installation.
/? This switch provides additional information about all msiexec.exe command switches.

If this method fails to remove VSE because of a broken or failed install, or a failed uninstall attempt, contact Technical Support for assistance to have the remnants removed.

To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
  • If you are a registered user, type your User Id and Password, and then click Log In.
  • If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.

Previous Document ID

615447

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