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Scheduled On-Demand Scans do not prompt the user for action
Technical Articles ID:   KB52688
Last Modified:  11/3/2016

Environment

McAfee VirusScan Enterprise 8.x 
 

Problem

No action is performed on detected infections.

Cause

Scheduled scan tasks only run in hidden mode. If an On-Demand Scan is scheduled and runs with the setting Prompt User for Action as the Primary or Secondary action (when the primary action fails), the task will continue to scan without prompting even if an infection is encountered. Infections will be reported in Scan Statistics, the Scan Log file, and in the Last Result column in VirusScan Console. Alerts will be generated if alerting has been enabled, but no action will be taken on the infected file.

Solution

Run a manual On-Demand Scan (ODS) task and select an action when prompted.
  1. Click Start, Programs, McAfee, VirusScan Console.
  2. Select Task, New On-Demand Scan Task.
  3. Change the default task name from New Scan to Manual ODS task, for example.
  4. Double-click the renamed task and click Actions.
  5. Set the primary and secondary actions.

    Example:
    Perform this action first: Clean
    If the first action fails, then perform this action:           Prompt for action

     
  6. Click OK and exit the VirusScan Console.

Solution

Configure scheduled scans with Actions that do not require user intervention.

  1. Click Start, Programs, McAfee, VirusScan Console.
  2. Select Task, New On-Demand Scan Task
  3. Change the default task name from New Scan to Unattended ODS task, for example.
  4. Double-click the renamed task and click Action.
  5. Set the primary and secondary action to one of the options below: 
    • Continue scanning
    • Clean
    • Delete

  6. Click Schedule, select Enable, and set the schedule as required.
  7. Click OK, then click OK again. 
  8. Exit VirusScan Console.

Previous Document ID

615503

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