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Endpoint Security Threat Prevention and VirusScan Enterprise in cluster failovers
Technical Articles ID:   KB52783
Last Modified:  11/9/2018
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Environment

McAfee Endpoint Security (ENS) Threat Prevention 10.6.x, 10.5.x, 10.2.x
McAfee VirusScan Enterprise (VSE) 8.x

Microsoft Cluster Servers
Microsoft Active/Active Cluster
Microsoft Active/Passive Cluster

Summary

Using ENS Threat Prevention and VSE in a Microsoft Cluster environment

ENS Threat Prevention and VSE support a shared disk model and as such, do not interfere with the failover process on a Microsoft Cluster. But, the On Access Scanning service is not a cluster service and is not installed as a failover group resource.

Functionality Explained
 ENS Threat Prevention and VSE install on each system or node in the cluster, and scan as they would on any other server. If a node fails, the surviving nodes with ENS Threat Prevention and VSE installed continue to operate as usual. The same is true when the node that failed comes back online - ENS Threat Prevention and VSE installed on it will operate normally.

Microsoft Knowledge Base article 250355 http://support.microsoft.com/kb/250355 deals with potential issues with anti-virus software and failover operations on clusters. It also provides troubleshooting tips for these types of issues.

IMPORTANT: McAfee designs its products to not impact failover operations. If you have a failover issue that you think is caused by McAfee products, contact Technical Support.

To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
  • If you are a registered user, type your User Id and Password, and then click Log In.
  • If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.

Previous Document ID

615618

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