McShield Service pauses after VirusScan Enterprise installation with Error Code 5, Access Denied

技術的な記事 ID: KB53171
最終更新: 1/3/2020

環境

McAfee VirusScan Enterprise (VSE) 8.x

問題

The conditions below occur on a client with VSE:

The on-access scanner is disabled and can't be enabled after you install VSE.
It is possible to install VSE locally but no DAT file updates complete.
If ePolicy Orchestrator (ePO) manages the client, the update task shows that it completed successfully, but no DAT files are installed.

問題

The McShield service is in a Paused state. The error below is displayed when you try to manually start the McShield service:

Error Code 5, Access Denied

問題

Errors similar to the one below are recorded in the Windows System Event Viewer:

Error 1327. Invalid Drive: U:\

NOTE: Drive letters might differ.

原因

Errors or corruption in the client system registry cause the installation path variable to be mapped to a non-existent drive letter.

解決策

CAUTION: This article contains information about opening or modifying the registry.

The following information is intended for System Administrators. Registry modifications are irreversible and could cause system failure if done incorrectly.
Before proceeding, Technical Support strongly recommends that you back up your registry and understand the restore process. For more information, see: http://support.microsoft.com/kb/256986.
Do not run a REG file that is not confirmed to be a genuine registry import file.

Remap the VirusScan Enterprise (VSE) registry entries and create the Program Files directory folders.

Click Start, Run, type regedit and click OK.
Navigate to and select the registry key below:

HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\AVEngine
In the right pane, double-click each of the strings below and modify the Value data to point to the correct file drive letter:
- DAT = C:\Program Files\Common Files\McAfee\Engine\
- szInstallDir32 = C:\Program Files\Common Files\McAfee\Engine\
Use Windows Explorer to navigate to the directory below:

C:\Program Files\Common Files\McAfee

If this directory is not present, it must be copied from a working system.
Download and run the latest SuperDAT to update the DAT and engine files. Download the latest SuperDAT from:

http://mcafee.com/apps/downloads/security-updates/security-updates.aspx?region=us

影響を受ける製品

Known Issue/Product Defect
VirusScan Enterprise 8.8

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McShield Service pauses after VirusScan Enterprise installation with Error Code 5, Access Denied

環境

問題

問題

問題

原因

解決策

影響を受ける製品

言語:

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Knowledge Center

McShield Service pauses after VirusScan Enterprise installation with Error Code 5, Access Denied

環境

問題

問題

問題

原因

解決策

影響を受ける製品

言語:

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