Updates were not applied because packages were not in the repository: VSCANCEU1000, EXTRADAT1000, SUPERDAT1000

Technical Articles ID: KB53932
Last Modified: 5/11/2020

Environment

McAfee VirusScan Enterprise (VSE) 8.8

Summary

IMPORTANT: This article is specific to VSE and these three packages: VSCANCEU1000, EXTRADAT1000, SUPERDAT1000. There are many reasons why the error type Updates were not applied because packages were not in the repository can occur in the agent logs for other products and other packages. In some instances, a failed update causes the error. But, this article is not related to any failed updates with VSE and these three packages.

The DAT/Engine updates are successful, but some components are missing at the download site that need an explanation. It is not the purpose of this article to troubleshoot a reported failed installation. Failed updates are addressed in other Knowledge Base articles for their respective product and package error.

Problem

You see the errors below after you install VSE. After you check the VSE consoles, both DAT and Engine updates are successful.

Agent_<Computer_name>.log records the following errors with earlier versions of McAfee Agent:

NOTE: These example logs are taken from a system that is not ePO managed.

i	#4536	Script	These updates will be applied if they are in the repository: Engine, DAT, VSCANCEU1000, EXTRADAT1000, VIRUSSCAN8800
			..
i	#3880	Script	Product(s) running the latest DATs.
i	#4456	Script	Verifying VSE870Det.McS.
i	#5580	Script	Searching available updates for McAfee VirusScan Enterprise 8.7.0.
i	#3880	Script	Updates were not applied because packages were not in the repository: VSCANCEU1000, EXTRADAT1000,
i	#5580	Script	Update Finished

The Agent_<Computer_name>.log file records the following errors on systems with McAfee Agent 4.6 and later:

i	#4536	Script	These updates will be applied if they are in the repository: Engine, DAT, VSCANCEU1000, EXTRADAT1000, SUPERDAT1000, VIRUSSCAN8800
.	..	..	..
i	#4536	Updater	Product(s) running the latest BOC DAT.
i	#4536	Uec	Done processing progress information.
.	..	..	..
i	#4536	Updater	Searching available updates for McAfee VirusScan Enterprise 8.8.0.
	#4536	Uec	Done processing progress information.
i	#4536	Updater	The following packages were not in the repository: VSCANCEU1000, EXTRADAT1000, SUPERDAT1000
.	..	..	..
i	#4536	Uec	Done processing progress information.
i	#4536	Updater	Update Finished

The UpdateLog.txt file records the following error:

Starting task: AutoUpdate
Checking update packages from repository ePO_FFUKAPP01.
Initializing update...
Verifying catalog.z.
Extracting catalog.z.
Loading update configuration from: Catalog.xml
Downloading PkgCatalog.z.
Verifying PkgCatalog.z.
Extracting PkgCatalog.z.
Loading update configuration from: PkgCatalog.xml
Verifying V2engdet.mcs.
Product(s) running the latest Engine.
Downloading PkgCatalog.z.
Verifying PkgCatalog.z.
Extracting PkgCatalog.z.
Loading update configuration from: PkgCatalog.xml
Verifying V2datdet.mcs.
Product(s) running the latest DATs.
Verifying VSE870Det.McS.
Searching available updates for McAfee VirusScan Enterprise 8.7.0.
Updates were not applied because packages were not in the repository: VSCANCEU1000, EXTRADAT1000, BOCVSE__1000.
Update Finished
Closing the update session.

Solution

IMPORTANT: The main DAT and Engine updates are successful. Only components are being reported as not installed.

Some of these messages are the result of the AutoUpdate configuration. In the VSE AutoUpdate configuration under Update Options, you can select which updates you want to check for:

Get newer detection definition files if available
Get newer detection engine and dats if available
Get other available updates (for example: service packs, upgrades)

NOTE: The default configuration has all items selected.

The messages mean that the AutoUpdate process looked for updates for Engine, DAT, VSCANCEU1000, EXTRADAT1000, SUPERDAT1000, VIRUSSCAN8800, but could only find the DAT and Engine update in the repository. It then reports that it did not apply VSCANCEU1000, EXTRADAT1000 or SUPERDAT1000 updates, because they were not available.

Missing Package	Component Details	Comments
VSCANCEU1000	Engine update	The system is looking for an engine component update, but the modular engine component has been posted. When the component is posted, you see this package included in the log error section: The following packages were not in the repository: VSCANCEU1000. You can prevent this message by disabling an Engine option as follows: IMPORTANT: If you decide to turn off this engine check, the client system will not download the latest engine update when released by McAfee to the FTP site. To prevent the VSCANCEU1000 engine component message from appearing using the VirusScan Console: Start the VirusScan Console. Right-click AutoUpdate and select Properties. Under Update Options, deselect Get newer detection engine and dats if available. Click Apply, and then OK. This will remove the [VSCANCEU1000] message completely from being included in the log.
EXTRADAT1000	Extra.DAT	The Extra.DAT is a file that contains detection codes for a temporary period of time for viruses not yet included in the incremental or full DAT set. These files are only dispatched to customers as they are reported to AVERT. The files are unlikely to be available on the FTP site. But, in an ePO managed environment, an emergency EXTRA.DAT might be deployed. When it is, this package is added to this list of installed packages in the log. At any other time, you can ignore the message. Extra.DATs are rarely needed because of the daily incremental DAT update. NOTE: By default, ePO does not deploy the EXTRA.DAT file to target systems.
SUPERDAT1000	SuperDAT	A SuperDAT package is normally only included in updates from ePO managed clients when an administrators decides that a SuperDAT is needed to resolve a product issue or virus problem.

Related Information

NOTE: Information in KB55713 has been consolidated into this article.

Affected Products

VirusScan Enterprise 8.8

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Updates were not applied because packages were not in the repository: VSCANCEU1000, EXTRADAT1000, SUPERDAT1000

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Updates were not applied because packages were not in the repository: VSCANCEU1000, EXTRADAT1000, SUPERDAT1000

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Affected Products

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