How to obtain complete email headers/Internet headers to send to Technical Support

Technical Articles ID: KB54250
Last Modified: 4/7/2017

Environment

Microsoft Hotmail / Windows Live Hotmail
Microsoft Outlook/Outlook Express
Eudora
Google Gmail
Mozilla Mail

Opera Mail
Yahoo! Mail

Summary

This article explains how to obtain complete email/Internet headers to submit these to Technical Support. Do not attach original email messages to a new email message, because this can alter the original headers. Use the following instructions for your email client to obtain full headers.

Depending on the suspected issue, submissions can be made to:

Technical Support (on request)
To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
- If you are a registered user, type your User Id and Password, and then click Log In.
- If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.
Directly to spam@mcafeesaas.com
Directly to falsepositives@mcafeesaas.com

IMPORTANT:

Technical Support does not provide support for these third-party email clients.
The solutions are offered as a courtesy to customers. While McAfee takes every precaution to ensure correctness at time of publication, the following procedures might not be complete or up-to-date.
If you want to submit updates to these solutions, contact Technical Support and quote this Knowledge Base article number.

Problem

Example of a complete Internet email header

-----------------Example Header-----------------
Received: from SNCWSRELAY2.XYZ.COM (161.69.201.215) by Inbound.corp.xyz.com
(10.64.5.51) with Microsoft SMTP Server id 8.3.106.1; Wed, 10 Nov 2010 23:45:07 -0600
X-XYZ-Header: Modified by McAfee Email Security Appliance (3400)
X-XYZ-DKIM-Results: 67.97.80.205 header.From=<gbounce-3611342628-7561-353611254-1290015903064@bounce.email.tt.com>;
verification=Success;
key strength=1024 bits;
result=Pass
Received-SPF: pass (unusoctonulla.epsilon.ec-cluster.com: domain of gbounce-3611342628-7561-353611254-1290015903064@bounce.tt.asda.com designates 195.140.184.180 as permitted sender) receiver=unusoctonulla.epsilon.ec-cluster.com; client_ip=195.140.184.180; envelope-from=gbounce-3611342628-7561-353611254-1290015903064@bounce.email.tt.com;
Received: from (unknown [195.140.184.180]) by SNCWSRELAY2.XYZ.COM with smtp id 68d9_07e2_684bc9e6_f272_11df_8fdd_00219b92b0ad; Wed, 10 Nov 2010 23:45:03 -0600
Received: from app05.muc.ec-messenger.com (app05.muc.ec-messenger.com
[172.16.8.35]) by mta75-1.muc.ec-messenger.com (READY) with ESMTP id EE25C300027CE for <abc@xyz.com>;
Wed, 10 Nov 2010 23:55:02 +0100 (CET)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=email.tt.com;
s=ecm1; t=1290015903;
bh=+eusVU+XZL4LJ/TnoxllWcEW5uTWtSTmVfBLeqqk91Q=;
h=Date:From:Reply-To:To:Message-ID:Subject:MIME-Version:
Content-Type:List-Unsubscribe;
b=ZcUpIrcSIa3/DDKLBMydPkI4w8Cf3/Tbs+UKwr8UojnJ53/tTXuv+t5cSZ86FCKuN
P4QZKgZ20lF9zzbj/ImovgeTo4rIY5qhgowrrTfQLxTQy/XkolHNpuR7e4GEXME3B6
KPbmf8ebsbzcbOmut01Oh5FfuFwBX5Pc1WPl0dRs=
Date: Wed, 10 Nov 2010 23:56:03 +0100
From: XYZ CORP <xyx@email.tt.com>
Reply-To: "XYZ CORP" <xyz@email.tt.com>
To: Anthony B Connolly<abc@xyz.com>
Message-ID: <1794407355.13273231290015903064@ecmessenger>
Subject: Free Delivery on all toner products
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_Part_523125_368365408.1290015903061"
X-eC-messenger-mid: 353611254
X-eC-messenger-cid: 7561
X-eC-messenger-token: 5uj46uI1nq3lt0
List-Unsubscribe: <mailto:unsub-7561-353611254-3611342628@email.tt.com>
X-eC-messenger-sender-domain: bounce.email.tt.com
X-Mailer: eC-Messenger Build 6.00.106
X-eC-messenger-email: abc@xyz.com
X-XYZ-Spam-Flag: NO
X-XYZ-Spam-Level:
X-XYZ-Spam-Threshold: 5
X-XYZ-Spam-Score: 0.1
X-XYZ-Spam-Version: 2.2.0.9286 : core <3682> : streams <567022> : uri <725588>
Return-Path:
gbounce-3611342628-7561-353611254-1290015903064@bounce.email.tt.com

---------------End Example Header---------------

Example of an incomplete header

------------Example Incomplete Header------------
From: XXXXXXXXX
Sent: Monday, June 21, 2010 19:51:04 -0500
To: abc@xyz.com
Cc:
Subject:
----------End Example Incomplete Header----------

See the appropriate solution for extracting the complete header for your email system.

Solution

Gmail

Log in to your Gmail account.
While viewing a message in Gmail, click the down arrow beside Reply.
Click Show original.

Solution

Microsoft Hotmail

Log in to your Hotmail account.
Select Inbox.
Right-click a message and select View Message Source.

The full headers display in a new window.

Solution

Microsoft Outlook

Open Outlook.
Open an email message.
Click the File tab.
Click Properties.
In the Properties dialog box, the headers appear in the Internet headers box.

For older versions of Outlook:

Open Outlook.
Open an email message.
Click the View menu, and select Options.

The full headers display in a new window.

Solution

Microsoft Outlook Express

Open Outlook Express.
Open an email message.
Right-click the message and select Properties.
Click the Details tab.

The full headers display in the dialog box.

Solution

Mozilla Mail

Open Mozilla.
Open an email message.
Click the View menu and select Message Source.

The full headers display in a new window.

Solution

Opera

Open Opera.
Open an email message so it displays in the window below your inbox.
Click Display all headers.

The full headers display in the window below.

Solution

Yahoo! Mail

Log in to your Yahoo! Mail account.
Open an email message.
Click the Actions dropdown and select View Full Header.

The full headers display in a new window.

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How to obtain complete email headers/Internet headers to send to Technical Support

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