How to remove SaaS Endpoint Protection
Technical Articles ID:   KB54834
Last Modified:  4/6/2017
Rated:


Environment

McAfee SaaS Endpoint Protection 6.0, 5.4

For product supported environments, see KB60533.

Summary

This article describes how to automatically or manually uninstall SaaS Endpoint Protection from client computers.

IMPORTANT:
  • McAfee strongly recommends that you first attempt to remove the product using the automated removal steps before using the manual removal steps.
  • This article also applies to Total Protection Service for Microsoft Windows Home Server, which has reached End of Life. 
Automated Removal 
  1. Use Add/Remove Programs as follows: 
    1. Click Start, Settings, Control Panel, Add/Remove Programs.
    2. If any of the following products are present, click Remove beside the appropriate product:
       
      • McAfee Virus and Spyware Protection Service
      • McAfee Browser Protection Service
      • McAfee Firewall Protection Service
         
    3. Close the Add/Remove Programs window.
       
  2. Use MVSuninst from the McAfee SecurityCenter as follows: 
    1. On the client system, log on to McAfee SecurityCenter at: www.mcafeeasap.com.
    2. Click the Utilities tab.
    3. Select the Migration & Optimization section.
    4. Download the Cleanup Utility (MVSuninst.exe).
    5. Select Run. On the completion of the removal, it will prompt you to reboot the computer to take effect.
    6. Click Yes to reboot the client system.
NOTE: If you are unable to obtain download the utility from the SecurityCenter, see KB75704.

Manual Removal
The following procedure has been documented to assist with the following scenarios:

  • Removal of the product when the Windows Add/Remove Programs function fails or is unavailable.
  • A previous installation failed and remnants were left behind (unable to reinstall).
     
  1. Stop McAfee processes in the Windows Task Manager as follows: 
    1. Press CTRL+ALT+DEL to launch the Windows Task Manager.
    2. Click the Processes tab.

      If any of the following processes are listed, select the process and click End Task:
       
      • myAgtSvc.exe
      • myAgtTry.exe
      • McShield.exe
      • McSACore.exe
         
    3. Close Windows Task Manager.
       
  2. Delete files and folders as follows: 
    1. Launch Windows Explorer.
    2. Navigate to each of the following locations. If any of the listed folders are present, right-click and select Delete:
       
      • \Program Files\McAfee\Managed VirusScan
      • \Document Settings\All Users\Application Data\McAfee\BOPDATA
      • \Document Settings\All Users\Application Data\McAfee\Installer
      • \Document Settings\All Users\Application Data\McAfee\McLogs
      • \Document Settings\All Users\Application Data\mcafee.com
         
    3. Close Windows Explorer.
       
  3. Delete registry entries as follows:
    CAUTION: This article contains information about opening or modifying the registry.
    • The following information is intended for System Administrators. Registry modifications are irreversible and could cause system failure if done incorrectly.
    • Before proceeding, Technical Support strongly recommends that you back up your registry and understand the restore process. For more information, see: http://support.microsoft.com/kb/256986.
    • Do not run a REG file that is not confirmed to be a genuine registry import file.
    1. Click Start, Run, type regedit, and click OK.
    2. Navigate to and expand the registry key: [HKEY_LOCAL_MACHINE\Software\McAfee].
    3. If any of the following sub-keys are present, right-click each and select Delete:
       
      • AVEngine
      • Managed Services
      • VSCore
         
    4. Navigate to and expand the registry key: [HKEY_LOCAL_MACHINE\Software\Network Associates].
    5. If the VirusScan Enterprise sub-key is present, right-click it and select Delete.
    6. Navigate to the registry key: [HKEY_LOCAL_MACHINE\Software\McAfee.com].
    7. Right-click it and select Delete.
    8. Navigate to and expand the registry key: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services].
    9. If any of the following sub-keys are present, right-click each and select Delete:
       
      • MfeAVFK
      • MfeBOPK
      • mfehidk
      • mfetdik
         
    10. Navigate to the registry key: [HKEY_CURRENT_USER\Software\].
    11. Right-click any McAfee entries and select Delete.
    12. Close the registry editor.
       
  4. Remove McAfee devices from the Device Manager as follows: 
    1. Right-click My Computer and select Properties.
    2. Click the Hardware tab.
    3. Click Device Manager.
    4. Click View and select Show Hidden Devices.
    5. Expand Non-Plug and Play Drivers.
    6. Right-click each of the McAfee drivers listed and select Uninstall.
    7. Click OK to confirm the removal.
    8. Click No when you are prompted to restart your system.
    9. Close the Device Manager.
       
  5. Apply the changes.
  6. Restart your computer.

Previous Document ID

7510402

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