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How to download McAfee products, documentation, security updates, patches, or hotfixes
Technical Articles ID:   KB56057
Last Modified:  4/9/2017
Rated:

Environment

Multiple McAfee Products

Summary

As part of a continuing customer improvements program, McAfee has consolidated its download locations and streamlined the download process.

NOTE: For information about patches, hotfixes, and the patch release process, see KB51560.

Contents:
Download Location
ServicePortal (patches only)
Product Downloads site:
ePolicy Orchestrator (ePO) Software Manager
Security as a Service (SaaS)
 

Solution

ServicePortal
This is a portal where you can download McAfee patches and hotfixes once you have registered and authenticated.
  1. Log on to the McAfee ServicePortal at: https://support.mcafee.com.
     
    • If you are not a registered user, click Register and follow the instructions to create an account.
    • If you are a registered user and have forgotten your password, click Forgot Password?
       
  2. Click the Downloads tab.
  3. Locate the patch you want to download using one of the following methods:
    • Search Patches - Type a search term and click Search to locate your patch.
    • Product and Version - Type your product name in the Product field, or click Select from List to select your product. Select a version from the Version drop-down list, and then click Search.
    • Show (drop-down menu) - Select either My Product and Patches or All Product Patches.
    • Scroll bar - Use the scroll bar in the table to locate your patch. You can also use the Sort Ascending/Descending arrows in the Product, Patch Name, and Release Date columns.

      For example, to sort the list by release date so the most current items appear at the top of the list, click the Sort Ascending/Descending arrows in the Release Date column heading.

      NOTE: By default, the table displays the list sorted by Product. 
       
  4. In the Patch Name column, click the link for the patch you want to download.

    NOTE: To review the release notes prior to downloading, click the appropriate link in the Release Notes column.
     
  5. Click Download Patch to download the patch.
  6. Click Back to Downloads to obtain additional patches.

Solution

Product Downloads site
Use this site to access full products, patches, and some hotfixes:
  1. Go to the Product Downloads site at: https://secure.mcafee.com/apps/downloads/my-products/login.aspx?region=us.
  2. type your Grant Number and caption and click Submit.

    NOTE: If you need help with your Grant Number, contact Customer Service.
     
  3. On the My Products page, click the Product Name tab, then click the hyperlink for the product that you want to install or update.
  4. Click the Current Version or All Versions tab. 
  5. Click the hyperlink for the product version that you want to install or update.The downloads page displays one or more of the following tabs: 
  • Software Downloads
  • Patches
  • Hotfixes
  • Extensions
  • Packages
  • Documentation
  1. Click the relevant tab. 
  2. To filter the results, select your Language and/or Platform, and click Go.
  3. Follow any on-screen prompts to save the download to a suitable location.
Back to Contents


Secure Computing acquisition
To download Secure Computing products and patches:
  1. Go to the Product Downloads site at http://mcafee.com/us/downloads/downloads.aspx.
  2. Click the link in the McAfee Secure Computing Products section.
  3. Locate the product and version you want, and click Download.
  4. Type the serial number for the product you own, and click Submit.
  5. Follow any on-screen prompts to save the download to a suitable location.
Back to Contents


Stonesoft acquisition
To download Stonesoft products and patches:
  1. Go to the Product Downloads site at: http://mcafee.com/us/downloads/downloads.aspx.
  2. In the Download My Products section, click To download Stonesoft / NGFW products, please click here. 
    This link takes you to: https://my.stonesoft.com/download.do.
  3. Type your proof of license, and click Submit.

Solution

ePO Software Manager

The ePO Software Manager allows administrators to know when new patches are available, and to manually download patches.

NOTE: The ePO Software Manager is available in ePO 4.6 and later.

To manually download a patch:
  1. Log on to your ePO server.
  2. Click Menu, Software, Software Manager.
  3. Locate the product and version you want, and then click Download.

Solution

SaaS
Use the following steps to update the SaaS Security Center:
  1. Go to http://www.mcafeeasap.com.
  2. Select your language.
  3. Type your Email Address.
  4. Type your Password.
  5. Click Login.
  6. On the Dashboard tab, click Install Protection.
  7. Select the protection services to install or add, and click Next.
    NOTE: Select only the products you want to install.
  8. Select Click here to install.

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