CAUTION: This article contains information about opening or modifying the registry.

• The following information is intended for System Administrators. Registry modifications are irreversible and could cause system failure if done incorrectly.
• Before proceeding, Technical Support strongly recommends that you back up your registry and understand the restore process. For more information, see the Microsoft Windows registry information for advanced users article.
• Do not run a REG file that is not confirmed to be a genuine registry import file.

1. Click Start, Run, type regedit, and click OK.
2. Compare the agent GUIDs on the affected clients. The issue is verified when the GUIDs are the same. An agent GUID is stored as the data of the AgentGUID registry value:

• Affect the process used when computers check in
• Prevent properties from being recorded correctly
• Prohibit policy enforcement

1. Delete the AgentGUID registry key:

   1. Click Start, Run, type regedit, and click OK.
   2. Navigate to one of the following registry keys:
      
      32-bit:  [HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Agent\]
      64-bit:  [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Network Associates\ePolicy Orchestrator\Agent\]
       
   3. Right-click the AgentGUID and select Delete.
   4. Click Registry, Exit.
2. Restart the McAfee Agent services:
   1. Click Start, Run, type services.msc, and click OK.
   2. Right-click the following service and select Restart:

       

      McAfee Framework Service