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How to add process exclusions in Access Protection Port Blocking rules
Technical Articles ID:  KB56502
Last Modified:  08/02/2012
Rated:


Environment

McAfee VirusScan Enterprise 8.x
Microsoft Outlook
 

Problem 1

Microsoft Outlook stops responding when sending email.

Problem 2

Third-party applications do not function properly because of blocked ports.

Cause

The Access Protection feature of VirusScan Enterprise 8.x allows certain ports to be blocked. Although standard exclusions are set, these rules may need to be revised manually according to the environment.

Solution

VirusScan Enterprise 8.5i and later

Based on the environment, certain processes may need to be excluded to allow third-party applications to function properly when using port blocking rules.

NOTE:

  • Your version of VirusScan Enterprise (VSE) already includes a number of exclusions. To ensure you take advantage of the latest default exclusions (see KB65718), upgrade to the latest version and patch for VSE.
  • McAfee product software, upgrades, maintenance releases, and documentation are available from the McAfee Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

    NOTE:
     You will need a valid Grant Number for access. KB56057 provides additional information about the McAfee Downloads site, as well as alternate locations for some products.

If the default exclusions do not cover your issue, you can add additional exclusions to Access Protection rules:
  1. Click Start, All Programs, McAfee, VirusScan Console.
  2. Double-click Access Protection.
  3. Select the appropriate Port Blocking rule and click Edit.

    Example: Anti-virus Standard Protection, Prevent mass mailing worms from sending mail

  4. Add the appropriate process name (see list below) to the list of  Excluded Processes.

    IMPORTANT: Ensure that there are no spaces before or after the commas separating process names.

    Example: ,outlook.exe,msimn.exe,  
     
  5. Click OK until the Access Protection Properties window is closed.
  6. Exit VirusScan Console.


 

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