Fixed one broken link in the Product-specific MER tools section.
December 31, 2019
Minor formatting changes.
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The MER tools collect the following McAfee product data from your computer, so that Technical Support can analyze and resolve issues:
Event logs
File version details
Files
Process details
Registry details
WebMER tool
The WebMER tool covers many McAfee products running on Windows operating systems. See KB69396 for the products and operating systems currently supported.
There is also an ePolicy Orchestrator (ePO) deployable version that uses the ePO console to run the tool on client computers. See KB69308 for details.
Contents
Click to expand the section you want to view:
Windows
You can select from the following three download formats:
Download Format
File
Comment
EXE
Mer.exe
None
ZIP
Mer.zip
None
ProtectedZip
MerProtected.zip
Password is secret
NOTE: If you download the file as a .zip file or Protected .zip file, you must extract the tool.
Linux
You can select one of the following downloads:
Download Options
GSD_LinuxMER
SolidCore_LinuxMER
Run the tool on the computer for which you need the report:
Right-click Mer.exe, and select Run as Administrator.
Select the Language.
Click I accept the 'End user License Agreement', and then click Next.
By default, WebMER detects the installed products that use Auto-Detect product(s). If you want the MER results for specific products, choose Select product(s) and then select the products you want.
Click Start and wait for the WebMER tool to complete.
Specify the location at which to save the <Computer_Name>_X.tgz file, and then click Save. NOTE: If the WebMER tool is run multiple times, the file name increments the value X by 1.
Upload the WebMER results to McAfee:
When you are prompted to Upload to McAfee, click Yes.
In the SR # field, type your Service Request (SR) reference number.
In the Email Address field, type your email address for this request.
Click Upload. This step uploads a file with the following file name: <Computer_Name>_<Service_Request_Number>X.tgz. Files uploaded in this way are attached to the provided SR automatically, and are viewable on the ServicePortal.
Custom Sanitization
Download and open the WebMER client.
At the bottom of WebMER product selection page, click Configure, to access the Custom Sanitization Settings options.
Custom sanitization can be achieved with either of the following options:
Provide regular expression in Boost Perl syntax:
Enter regular expression (comma separated)
Choose a regular expression file path NOTE: The user can select to browse to a text file (.txt format) that contains the regular expressions. Each line in the text file contains only one regular expression.
Click Save.
Click Start.
The regular expressions a user must follow are 'boost regular expressions of Perl syntax type'.
When a user wants to mask all .dll files that start with action. In this example, \w+represents a word.
(\w+)\.saleszone\.internalzone\.com
When a user wants to mask all server addresses that have the domain saleszone.internalzone.com.
You can run the WebMER tool from Windows Explorer, but you can also start it from a command line. When you run the MER tool from the command line, you can use the following parameters:
Switch
Function
/save [path]
Saves MER results to the full path specified.
/help
/?
Provides help for the command line.
/listproducts
Lists supported products.
/detected
Collects MER for installed McAfee products.
/prods
Selected products for running MER.
/logs
Number of days of Application Logs, System Logs, and Security logs, to collect. Specify -1 to avoid collection for any of the event logs.
/silent
The MER tool runs in silent mode.
/sanitize
Remove IP address, MAC address, Domain names, and Computer names from the MER result file.
/sr [SR number]
Upload results to the provided SR number.
Example 1: MER.exe /detected /save c:\mer.tgz /silent
Example 2: MER.exe /prods "VirusScan Enterprise" /save c:\mer.tgz
Example 3: MER.exe /detected /save c:\mer.tgz /sr 1-123456789 /sanitize
These tools are for McAfee programs that use non-Windows operating systems. To collect MER data, download the appropriate MER tool using the following table:
