How to collect Windows System Information when the MER tool fails
Technical Articles ID:
KB59770
Last Modified: 3/31/2022
Last Modified: 3/31/2022
How to collect Windows System Information when the MER tool fails
Technical Articles ID:
KB59770
Last Modified: 3/31/2022 Environment
Minimum Escalation Requirements (MER) tool
SummaryWe provide the MER tool to help with troubleshooting issues with our products. The MER tool collects a variety of information from the computer on which it is running, including event logs, registry information, running processes, and so on.
If the MER tool fails to run successfully on a Windows computer, you can still gather basic information by following the procedure described in this article.
Solution
Send the system information file to Technical Support for review. This file can be large, so use a file compression tool such as WinZip to compress it before sending it to us.
To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.
Related InformationMsinfo32 displays a comprehensive view of your hardware, system components, and software environment. For more information on msinfo32, including parameter usage and examples, see the Microsoft product documentation.
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