How to collect Windows System Information when the MER tool fails

Technical Articles ID: KB59770
Last Modified: 10/21/2014

Environment

McAfee Minimum Escalation Requirements (MER) tool
All McAfee products

Summary

McAfee provides the MER tool to help with troubleshooting issues with McAfee products. The MER tool collects a variety of information from the computer on which it is running, including event logs, registry information, running processes, and so on.

If the MER tool fails to run successfully on a Windows computer, you can still gather basic information by following the procedure described in this article.

Solution

Click Start, Run, type msinfo32, and click OK.
Click Action, Save As System Information File.

NOTE: Depending on the version of Windows, you might have to click File, Save.
Browse to the folder where you want to save the .NFO (system information) file.
Click Save.

Send the system information file to McAfee Technical Support for review. This file can be large, so use a file compression tool such as WinZip to compress it before sending it to McAfee.

Related Information

Msinfo32 displays a comprehensive view of your hardware, system components, and software environment. For more information on msinfo32, including parameter usage and examples, see the Microsoft product documentation at http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/msinfo.mspx?mfr=true.

Affected Products

MER

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How to collect Windows System Information when the MER tool fails

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How to collect Windows System Information when the MER tool fails

Environment

Summary

Solution

Related Information

Affected Products

Glossary of Technical Terms

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