Not enough server storage is available to process this command (when clients attempt to access network shares)
Technical Articles ID:   KB59932
Last Modified:  4/7/2017


McAfee VirusScan Enterprise (VSE) 8.x
For details of VSE 8.x supported environments, see KB51111.


You see either of the following errors when a client tries to access network shares:
Not enough server storage is available to process this command
Not enough memory to complete transaction. Close some applications and retry


You see the following entry in the Windows System Event log:
Event ID : 2011
Source : Srv
Description: The Server's configuration parameter "IRPStackSize" is too small for the server to use a local device. Please increase the value of this parameter.


These errors might be reported on some computers after applying a VirusScan Patch.


  • On some computers you might see this after you install a VirusScan Enterprise Patch that updates the drivers.
  • You see this issue on some low specification computers where the available CPU or RAM is insufficient for the VirusScan FEAD (a high compression tool used prior to VSE 8.7i) optimizer to run.


If you see this issue after applying a VSE Patch (updating the VirusScan drivers), restart your computer.
In all other cases, use the following solution.


Increase the IRPStackSize value in the registry 
  1. Click Start, Run, type regedit and click OK. Then locate the following key:

  2. In the right pane, locate the IRPStackSize key.
  3. If the IRPStackSize value does not exist:
    1. In the Parameters folder, right-click in a blank area of the right pane and select New.
    2. From the menu, select DWORD Value and change the default name to IRPStackSize and press ENTER.

      NOTE: The IRPStackSize name is case-sensitive.
  4. Double click the IRPStackSize key.
  5. In the Base section, select decimal, and in the Value data field, type a value that is larger than the value listed, then click OK.

    NOTE: McAfee recommends that you increase the value by 3. Example: If the previous value was 11, type 14. The default value is 15. 
  6. Exit the registry editor and restart your computer.

    NOTE: If the issue persists, increase the value of IRPStackSize in further increments of 3.
    Operating System IRPStackSize values
    Windows XP, Windows 2000, Windows Server 2003 Default value is 15.
    Range is 11 to 50.

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The content of this article originated in English. If there are differences between the English content and its translation, the English content is always the most accurate. Some of this content has been provided using Machine Translation translated by Microsoft.

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Affected Products

VirusScan Enterprise 8.8

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