Outlook stops responding when you open .PST files on a remote share

Technical Articles ID: KB59974
Last Modified: 7/21/2020

Environment

McAfee VirusScan Enterprise (VSE) 8.x
Microsoft Outlook - all supported versions

For details of VSE supported environments, see KB51111.

Problem

Outlook hangs when you open a .PST file located in a remote share behind a local area network (LAN) or wide area network (WAN) link.

System Change

The .PST file is located in a remote share, not on the local system.

Cause

The issue is not related to VSE. Microsoft does not support the Remote PST scenario. It is known to cause issues when files are being loaded from a remote location to the client computer.

Solution

To avoid any issues, .PST files need to be on the local system.

For more details, see Microsoft article: http://support.microsoft.com/kb/297019.

Related Information

Affected Products

VirusScan Enterprise 8.8

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Knowledge Center

Outlook stops responding when you open .PST files on a remote share

Environment

Problem

System Change

Cause

Solution

Related Information

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

Outlook stops responding when you open .PST files on a remote share

Environment

Problem

System Change

Cause

Solution

Related Information

Affected Products

Languages:

Glossary of Technical Terms

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