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How to submit a Product Enhancement Request (PER)
Technical Articles ID:  KB60021
Last Modified:  6/24/2016


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To better serve customers, Intel Security will migrate to a new application for Product Enhancement Requests in early 2016. In preparation for this migration, the current system is now offline and unavailable. We sincerely regret any inconvenience.

Frequently Asked Questions:

What will happen to any PERs that I currently have open?
We will migrate all existing PERs to the new system

How do I find the status of an open PER?
The status of currently open PERs will not change during the migration. Intel Security requests that you hold any status inquiries until the new system is available.

How do I open a new PER during the migration period?
There will be no online system to create new PERs. Intel Security requests that you wait until the new system is online, then submit any new PERs.

How will I find out the new process for submitting a PER?
Intel Security will use a combination of communication methods to announce the availability of the new system, including updates to this article and the SNS email notification service.

To receive email notification when this article is updated, click Subscribe on the right side of the page. You must be logged in to subscribe.

To receive information about McAfee product updates, sign up for the Support Notification Service at https://sns.secure.intelsecurity.com/signup_login.

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