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How to submit a Product Enhancement Request (PER)
Technical Articles ID:  KB60021
Last Modified:  8/12/2015
Rated:


Environment

All McAfee product software

Summary

NOTE: Product Enhancement Request was previously known as Feature Modification Request (FMR).

What is a Product Enhancement Request?
A Product Enhancement Request (PER) lets you ask for additional features or functionality to be added to a McAfee product. It provides important feedback on features and input on capabilities that you value.


How to submit a PER (all McAfee products)
Perform the following steps to submit a new PER:
  1. Launch a web browser and go to to:
    https://mcafee.acceptondemand.com/

     
  2. Log in with your username and password. If you do not have an account, perform the following steps:

    1. Click McAfee Customers Register Here.
    2. In the popup window, type your full name and email address, then click Submit.
    3. Check your email inbox for an activation email from McAfee Accept.
    4. Click the Activate link in the email.
    5. When the activation is successful, you will receive your login information via email.

       
  3. Click the drop-down menu on the left and select New Product Enhancement Request.

    NOTE: You may need to temporarily allow popups to successfully complete the request.

     
  4. Type a Title and Description for your request. Provide as much detail as possible in the description.
  5. Use the drop-down menus to select your product and the level of importance for the request.
  6. If you have a screenshot or other useful files, click New attachment to add them to the request.
  7. Click Submit Product Enhancement Request.
Your new request will now be listed. You will receive notification emails when the status of your request is updated. You can log in at any time to check the status of your open requests.


New Product Enhancement Request System - Q3 2015

To better serve customers, Intel Security will migrate to a new application for Product Enhancement Requests in Q3 of 2015. In preparation for this migration, the current system will be taken offline and will be unavailable during the second half of August. We regret any potential inconvenience.

Frequently Asked Questions:

What will happen to any PERs that I currently have open?
We will migrate all existing PERs to the new system

How do I find the status of an open PER?
The status of currently open PERs will not change during the migration. Intel Security requests that you hold any status inquiries until the new system is available.

How do I open a new PER during the migration period?
There will be no online system to create new PERs. Intel security requests that you wait until the new system is online, then submit any new PERs.

How will I find out the new process for submitting a PER?
Intel Security will use a combination of communication methods to announce the availability of the new system, including updates to this article and the SNS email notification service.

To receive email notification when this article is updated, click Subscribe on the right side of the page. You must be logged in to subscribe.


To receive automatic information about McAfee product updates, sign up for the Support Notification Service at https://sns.snssecure.mcafee.com/content/signup_login.
 

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