If Technical Support requests a virtual system image from a physical computer, use the following procedure:
NOTE: If the system is already virtualized, provide a copy of the virtual machine files. See the
VMware Converter documentation for supported third-party virtual machine formats. ZIP these files and upload them for the Technical Support representative.
- Download and install VMware Converter from the VMware Converter downloads page.
- Open VMware vCenter Converter Standalone.
- Click Convert Machine to start the Conversion wizard.
- On the Specify Source menu, select the Powered-on machine source type, select This local machine, and click Next.
NOTE: To run the Converter tool remotely, select the option A remote machine, and provide the remote system details.
- On the Specify Destination menu, do the following:
- Set the destination type as VMware Workstation or other VMware virtual machine.
- Set the VMware product as VMware Player 9.0.x.
- Specify the Name under the Virtual machine details (the default is acceptable).
- Select a location for the virtual machine image.
NOTE: This location must have enough hard drive space to store the image.
- Click Next.
- On the Options menu, click Edit for Devices, click the Other tab, change Disk controller to SCSI LSI Logic SAS (if not already specified), and click Next. (Use Preserve Source only if Technical Support instructs you to.)
- On the Summary menu, review the virtual image summary and click Finish.
- Use a file archiving software such as WinZip to archive the VMware image directory before you upload it to your Technical Support representative.
IMPORTANT: When archiving large files, McAfee recommends that you create multi-volume archives, with maximum volume sizes of 500 MB each. See your third-party compression software documentation for steps on how to create multi-volume archives.
