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ePolicy Orchestrator cannot send Notification or Response email to web-based services such as Gmail, Hotmail, or Office 365
Technical Articles ID:   KB60405
Last Modified:  7/13/2018
Rated:


Environment

McAfee ePolicy Orchestrator (ePO) 5.x

Problem

ePO cannot send Notification or Response email to web-based email services such as Gmail, Hotmail, or Office 365. 

Solution

ePO can send the email data only to an SMTP server. If the server or destination is not listening for SMTP traffic, this will not work.

NOTE: Currently, web-based email services do not listen for SMTP traffic.

You can make this work with Office 365 by setting up an SMTP relay server. For more information, see the Microsoft article at https://technet.microsoft.com/en-us/library/dn554323(v=exchg.150).aspx#option3.

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Affected Products


ePolicy Orchestrator 5.3

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