McAfee Agent local uninstall is blocked in managed mode

技術文章 ID: KB60556
上次修改： 12/4/2020

環境

McAfee Agent (MA) 5.x

For details of MA supported environments, see KB51573.

摘要

This article is for Enterprise Customers only.
For home users who need assistance, see the following articles:

If you still can't remove McAfee software after following the advice in the above articles, contact Customer Service.

問題

You are unable to uninstall MA locally from either of the following:

Windows Programs and Features Control Panel
Command prompt

The following error displays when you try to uninstall MA:

McAfee Agent cannot be removed because other products are still using it

NOTE: This issue can occur when no other McAfee products are installed on the client computer.

原因

This error occurs when MA is in managed mode.

This behavior is by design, to prevent users from removing the agent.

MA operates in two modes:

Managed mode — MA connects and communicates with ePolicy Orchestrator (ePO) to manage McAfee product updates.
Unmanaged mode — MA does not connect or communicate with ePO, but pulls updates from McAfee HTTP servers.

解決方案

Use ePO to remove MA and any other McAfee products from the managed system. See the product documentation for details.

For McAfee product documents, go to the Enterprise Product Documentation portal at https://docs.mcafee.com.

解決方案

Remove the computer from managed mode, and remove any dependent managed products before you try to uninstall:

Open a command prompt as an administrator:
1. Press the Windows key + R, type cmd, and press Enter.
2. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
On the client computer, access the frminst file. In the command window, type the following:

CD C:\Program Files\Mcafee\Agent\x86\
Type the following command, and press Enter:

frminst.exe /remove=agent
Close the command prompt.
Remove any McAfee managed products from the client computer. Examples:
- Endpoint Security
- VirusScan Enterprise
- Endpoint Encryption
Optional: Remove the McAfee Framework Service from the client computer through Programs and Features.

You can now uninstall MA through Windows Programs and Features or from the command line.

NOTE: To manually remove MA only, see KB65863.

受影響的產品

Install/Uninstall
McAfee Agent 5.6.x
McAfee Agent 5.5.x (EOL)

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Knowledge Center

McAfee Agent local uninstall is blocked in managed mode

環境

摘要

問題

原因

解決方案

解決方案

受影響的產品

語言：

技術詞彙字彙表

Title

Title

Knowledge Center

McAfee Agent local uninstall is blocked in managed mode

環境

摘要

問題

原因

解決方案

解決方案

受影響的產品

語言：

技術詞彙字彙表

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