The
Plugin Flag value on the client computer is set to
8. This value is located in the following registry key:
For 64-bit installations:
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Network Associates\ePolicy Orchestrator\Application Plugins\VIRUSCAN8xxx]
For 32-bit installations:
[HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Application Plugins\Viruscan8xxx]
This registry value is, for example, changed to
8 during an installation or upgrade, so that the system does not communicate with the ePO server during that time. After the installation/upgrade finishes, the flag is supposed to change back to
0. The issue is most likely to occur when an unsupported upgrade path is tried such as an upgrade from VSE 8.8
Patch 1 (64-bit) to
Patch 4.
