If you have another computer running the same version of VirusScan Enterprise

CAUTION: This article contains information about opening or modifying the registry.

• The following information is intended for System Administrators. Registry modifications are irreversible and could cause system failure if done incorrectly.
• Before proceeding, Technical Support strongly recommends that you back up your registry and understand the restore process. For more information, see the Microsoft Windows registry information for advanced users article.
• Do not run a REG file that is not confirmed to be a genuine registry import file.

On a computer running the same version of VirusScan Enterprise without any issues:

1. Click Start, Run, type regedit, and click OK.
2. Navigate to the following registry key:
   
   [HKEY_LOCAL_MACHINE\SOFTWARE\McAfee]
    
    
3. Right-click the key and select Export.
4. Navigate to a shared location or removable media.
5. Type a file name and click Save.
   The file with .REG extension gets generated.

On the computer with the issue:

Step 1 - Import the .REG file:

1. Start Windows Explorer From the shared location or removable media.
2. Double-click the saved .REG file.
3. Click Yes to import.

Step 2 - Disable Prevent McAfee Services from being stopped:

1. Click Start, Programs, McAfee, VirusScan Console.
2. Double-click Access Protection, and deselect Prevent McAfee Services from being stopped.
3. Click OK and exit VirusScan Console.

Step 3 - Restart the McShield service:

1. Click Start, Run, type services.msc, and press Enter.
2. Locate and right-click the McAfee McShield service and click Restart.

Step 4 - Re-enable Prevent McAfee Services from being stopped:

1. Click Start, Programs, McAfee, VirusScan Console.
2. Double-click Access Protection, and select Prevent McAfee Services from being stopped.
3. Click OK and exit VirusScan Console.

 

If you do NOT have another computer running the same version of VirusScan Enterprise

CAUTION: This article contains information about opening or modifying the registry.

• The following information is intended for System Administrators. Registry modifications are irreversible and could cause system failure if done incorrectly.
• Before proceeding, Technical Support strongly recommends that you back up your registry and understand the restore process. For more information, see the Microsoft Windows registry information for advanced users article.
• Do not run a REG file that is not confirmed to be a genuine registry import file.

Step 1 - Remove VirusScan Enterprise:
 

1. Click, Start, Settings, Control Panel, Add or Remove Programs.
2. Select McAfee VirusScan Enterprise and click Change/Remove.
3. Restart your computer.  

Step 2 - Verify and remove the VirusScan Enterprise installation directory:

1. Click Start, Run, type regedit, and click OK.
2. Navigate to the following registry key:
   
   [HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\DesktopProtection]
    
3. Note the value (installation directory for szInstallDir).
4. Start Windows Explorer and manually delete the McAfee folder noted if possible. Make sure no other products such as Host Intrusion Protection is installed.

Step 3 - Reinstall VirusScan Enterprise.