How to locally uninstall and reinstall McAfee Agent on a Mac

Artigos técnicos ID: KB61125
Última modificação: 8/18/2021

Ambiente

McAfee Agent (MA) 5.x

Problema

MA does not communicate with the ePO server, or has not installed fully.

Solução

To uninstall MA on a Mac:

Log on as an administrator or with root account permissions.
Open the terminal window.
Type the appropriate command for your MA version and press Enter:

sudo /Library/McAfee/cma/scripts/uninstall.sh
Enter the logged on administrator or root account password and press Enter to uninstall the agent.

NOTE: During the removal, the messages stopping McAfee Agent and McAfee agent stopped are displayed.
Restart your Mac after removal is complete.

Solução

To install MA on a Mac:

Log on as an administrator or with root account rights.
On the ePO server, copy the file install.sh from the following location to the desktop:

<ePO_installation_folder>\DB\Software\Current\EPOAGENT3700MACX\Install\0409

You can also download the MA installation package from the ePO web console by doing the following:
1. Log on to the ePO console.
2. Click System Tree.
3. Click System Tree Actions, New Systems.
4. Select Create and download agent installation package from the How to add systems section.
5. Select Non-Windows from the Select Agent Package section, type the credentials, and click OK.
On the Mac, open the Terminal.
Type cd desktop and press Enter.
Type sudo chmod +x install.sh and press Enter.
Type the password when prompted.
To begin the installation, type sudo ./install.sh -i and press Enter.
Type the password when prompted.

You are notified in the terminal window when the installation is complete.

Informações relacionadas

If you have any problems removing the McAfee Agent, contact Technical Support.

To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.

If you are a registered user, type your User ID and Password, and then click Log In.
If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.

Produtos afetados

Install/Uninstall
McAfee Agent 5.7.x
McAfee Agent 5.6.x

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How to locally uninstall and reinstall McAfee Agent on a Mac

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How to locally uninstall and reinstall McAfee Agent on a Mac

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