Knowledge Center

What to do if you suspect or know your computer has been infected by a virus or other threat
Technical Articles ID:   KB61183
Last Modified:  7/13/2015


Multiple McAfee products
Viruses and vulnerabilities in the wild:


This article helps you determine what to do if you discover or suspect a virus infection.

IMPORTANT: For current information about viruses and threats, always use the live McAfee Labs pages. See the links in the "Related Information" section of this article.

If you discover or suspect a virus infection:
  1. Ensure that you have the latest Microsoft Security updates installed.
    Security updates are available from:

    Microsoft Update         http://www.update.microsoft.com/microsoftupdate/v6/vistadefault.aspx?ln=en-us
    Windows Update http://update.microsoft.com/windowsupdate/v6/vistadefault.aspx?ln=en-us
    Microsoft Download Center http://www.microsoft.com/en-us/download/search.aspx?q=security%20update
  2. Verify you are using the latest DAT files and run a manual update if necessary:
  3. If you know the threat name, search the threat library for detailed information and additional removal instructions. See http://www.mcafee.com/threat-intelligence/vulnerability/latest.aspx.
  4. If the threat is not removed, submit a sample using the ServicePortal or the Platinum Portal. See article KB68030.

    Do not send samples to Technical Support because these will be returned and cannot be dealt with by Technical Support staff.

Rate this document

Beta Translate with

Select a desired language below to translate this page.

Glossary of Technical Terms

 Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.