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What to do if you suspect or know your computer has been infected by a virus or other threat
Technical Articles ID:   KB61183
Last Modified:  7/13/2015
Rated:


Environment

Multiple McAfee products
 
Viruses and vulnerabilities in the wild:

Summary

This article helps you determine what to do if you discover or suspect a virus infection.

IMPORTANT: For current information about viruses and threats, always use the live McAfee Labs pages. See the links in the "Related Information" section of this article.


If you discover or suspect a virus infection:
  1. Ensure that you have the latest Microsoft Security updates installed.
    Security updates are available from:

    Microsoft Update         http://www.update.microsoft.com/microsoftupdate/v6/vistadefault.aspx?ln=en-us
    Windows Update http://update.microsoft.com/windowsupdate/v6/vistadefault.aspx?ln=en-us
    Microsoft Download Center http://www.microsoft.com/en-us/download/search.aspx?q=security%20update
     
     
  2. Verify you are using the latest DAT files and run a manual update if necessary:
  3. If you know the threat name, search the threat library for detailed information and additional removal instructions. See http://www.mcafee.com/threat-intelligence/vulnerability/latest.aspx.
     
  4. If the threat is not removed, submit a sample using the ServicePortal or the Platinum Portal. See article KB68030.

    NOTE:
    Do not send samples to Technical Support because these will be returned and cannot be dealt with by Technical Support staff.

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