This article helps you determine what to do if you discover or suspect a virus infection.
IMPORTANT: For current information about viruses and threats, always use the live McAfee Labs pages. See the links in the "Related Information" section of this article.
If you discover or suspect a virus infection:
- Ensure that you have the latest Microsoft Security updates installed.
Security updates are available from:
- Verify you are using the latest DAT files and run a manual update if necessary:
- If you know the threat name, search the threat library for detailed information and additional removal instructions. See http://www.mcafee.com/threat-intelligence/vulnerability/latest.aspx.
- If the threat is not removed, submit a sample using the ServicePortal or the Platinum Portal. See article KB68030.
NOTE: Do not send samples to Technical Support because these will be returned and cannot be dealt with by Technical Support staff.
