How to submit Web Gateway virus and antimalware samples for analysis
技術文章 ID:
KB62662
上次修改: 2020/6/4
上次修改: 2020/6/4
How to submit Web Gateway virus and antimalware samples for analysis
技術文章 ID:
KB62662
上次修改: 2020/6/4 環境McAfee Web Gateway (MWG)
摘要To better support you as a Web Gateway customer, McAfee has improved the processing of your virus and antimalware submissions.
Obtaining a sample
To accurately diagnose a suspected false detection, you must collect samples from within your environment. Use the instructions in the Virus To File.pdf, which is attached to this article, to obtain, compress, and encrypt the sample directly from the MWG appliance. Submitting the sample Use the MWG virus detection block page to determine where to submit the sample:
IMPORTANT: For all submission processes, you must send the sample as a compressed and encrypted .zip file, using the word infected (lowercase, without quotes) as the encryption password.
McAfee Gateway Anti-Malware (GAM) Submit the sample in a Service Request:
After you have collected and encrypted the sample using the Virus To File.pdf file, open a Service Request with Technical Support to submit the sample: https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR. NOTE: Make sure that you select Product as the source of your problem, and select Web Gateway in the Product field. (Do not select Malware as the source of your problem.) With the sample, provide:
McAfee AV
To submit suspected false positive detections for analysis, perform the GetSusp submission steps in KB68030. Avira Use the Avira submission website: https://analysis.avira.com/en/submit. After you submit a sample to Avira, you will receive an automated notification email to confirm the submission status and associated Avira tracking number. You receive a final notification with the resolution within two days. NOTES:
相關資訊Alternative sample collection steps:
若要連絡技術支援,請登入 ServicePortal 並在以下網址建立服務請求:https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
附件先前的文件 ID
3049
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