McAfee Minimum Escalation Requirements (MER) tools collect the following McAfee product data from your computer. This data helps Technical Support analyze and resolve issues:  

• Event logs
• File version details
• Files
• Process details
• Registry details

 
Use the following steps to download and run the MER tool for VirusScan Command Line Scanner for Solaris:

1. Download the MER tool attached to this article (mer_solaris.sh.gz).
2. Copy mer_solaris.sh.gz to the affected client computer.
3. To unzip the script file, type gunzip mer_solaris.sh.gz and press Enter.
4. To run the script, type sh mer_solaris.sh and press Enter.
   The output of the MER tool is collected in the file mer.out.gz, which is located in the directory you start the tool from.
5. Submit the output file to Technical Support.
   
   
   To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:

   • If you are a registered user, type your User Id and Password, and then click Log In.
   • If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.