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ERROR: McAfee VirusScan Enterprise is on but is reporting its status to Windows Security Centre in a format that is no longer supported (when clicking View antivirus options)
Technical Articles ID:  KB65884
Last Modified:  1/7/2011
Rated:


Environment

McAfee VirusScan Enterprise 8.7i with Patch 1
Microsoft Windows 7 RC (Release Candidate)

Problem

If you click View antivirus options, you see one of the following error messages:

  • McAfee VirusScan Enterprise is on but is reporting its status to Windows Security Centre in a format that is no longer supported
    Use the program's automatic updating feature, or contact the program manufacturer for an updated version.
     
  • McAfee VirusScan Enterprise + AntiSpyware Enterprise is on but is reporting its status to Windows Security Centre in a format that is no longer supported
    Use the program's automatic updating feature, or contact the program manufacturer for an updated version.

Solution

This issue was resolved with Patch 2 for VirusScan Enterprise (VSE) 8.7i. This VSE 8.7i Patch 2 is the first release to support Microsoft Windows 7. Download the latest patch.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE:
 You will need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, as well as alternate locations for some products.

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Affected Products


VirusScan Enterprise 8.7i

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