VirusScan Enterprise hot topics

• See the consolidated VSE known and resolved Issues - KB70393

VSE 8.8 Patch 4 Issues

(See the Known Issues article
for a comprehensive list)  

• Random Bugcheck 50 system crash (blue screen) on server class systems - KB81529

• Scanned files have their LastAccessDate changed, which can cause third-party apps to think they were modified - KB81595

• On Demand Scans taking longer to complete - KB81698

• Buffer overflow alerts after installing Patch 4 - KB81308

• Blue screen errors (BSOD), random, bugcheck C2 or 19 - KB76768
• Get the hotfix - KB56057

• Get the hotfix - KB56057

• Vulnerability if Access Protection is disabled - SB10038
• Get the hotfix - KB56057

• DAT 0000 symptom. Improved with Patch 4, and further improved with Patch 5.
  (Multiple causes lead to this symptom. As more are discovered and fixed, occurrences decrease).
• ODS stops responding (crashes) - Patch 4 (consistently, workaround in disabling Prevent hooking of McAfee Processes access protection rule).
• ODS stops responding (crashes) - Patch 4 (consistently, workaround in excluding a specific file).
• Network performance significantly worse with Patch 4.

Installing VSE 8.8 Patch 4

• Doesn't upgrade from Patch 1 on X64, or from Patch 0 - See VSE 8.8.0 Patch 4.

Installation help

• VSE 8.8 Installation Guide 
• Resolving installation issues - KB89433
• Quick Start Guide - KB79580
• Tutorial on installing VSE standalone - KB71642

Which patch to use

• Patch 4, for all supported platforms. If you cannot use Patch 4, use Patch 2 plus the hotfixes.
• Use Patch 5 when it is available. Test it in your environment first.

Troubleshooting
Tools

• Capture suspicious files using GetSusp - KB69385

What is supported?

• Product version
• Product patch
• Hotfixes

Find the most recent...

• KB articles and Community topics are available at the ServicePortal - http://support.mcafee.com
  
  TIP: Use the ServicePortal Knowledge Center tab to search for relevant content.
   
• Product documentation
  
  For McAfee product documents, go to the Enterprise Product Documentation portal at https://docs.mcafee.com.
  
  To see the most recent VSE documents, select VirusScan Enterprise as the Product, and select Sort by: Most Recent.

Best Practices

• VSE 8.8 Best Practices Guide
• High-risk, Low-risk Profiles - KB55139
• For On Demand Scans - KB74059
• About exclusions - KB66909
• FAQs for VSE 8.x - KB71642
• Tips for VirusScan Enterprise 8.8 - KB75857
• GTI File Reputation - KB53735
• An Access Protection Do Not - KB75894

How to

• Submit samples - KB68030
• Capture suspicious files using GetSusp - KB69385

* It is best practice to upgrade from older releases because of the security implications of running older software.