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External emails released from quarantine are placed in the user's Drafts folder and not their Inbox
Technical Articles ID:  KB66071
Last Modified:  10/7/2013
Rated:


Environment

Red Hat Enterprise Linux (32-bit / 64-bit)
Novell SUSE Linux Enterprise Server (32-bit / 64-bit)
IBM Lotus Domino for Linux
 

Problem

External emails released from Quarantine are being placed in the Notes Client Drafts folder and not in the Inbox.

Solution

Intel Security is investigating this issue. Contact Technical Support and quote this article number.

IMPORTANT: The following files are required before a Support Case can be escalated:
  • Minimum Escalation Requirements (MER) files for your specific product. For information on downloading the MERs for each McAfee product, see KB59385.
  • Other files/logs as requested by Technical Support.

For contact details:
Go to http://www.mcafee.com/us/about/contact-us.aspx#ht=tab-techsupport and select your country from the drop-down list.

Alternatively
:
Log in to the ServicePortal at https://support.mcafee.com:
  • If you are a registered user, type your User Id and Password, and click Log In.
  • If you are not a registered user, click Register and complete the required fields. Your password and login instructions will be emailed to you.

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