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Error: (command.export.queries.not.authorized)
Technical Articles ID:  KB66134
Last Modified:  03/07/2014
Rated:


Environment

McAfee ePolicy Orchestrator 4.6
McAfee ePolicy Orchestrator 4.5

Problem 1

The error below is displayed in the Server Task Log Details after an ePolicy Orchestrator (ePO) 4.5 Server Task was created and executed based on a query:

<task_name> (command.export.queries.not.authorized)

Problem 2

The error below is recorded in orion.log:

2009-06-18 14:14:52,831 ERROR [mfs:pool-2-thread-3] scheduler.Engine  - task [New Task] failed with exception
java.util.concurrent.ExecutionException: com.mcafee.orion.core.cmd.CommandException: Authorization failed
 at java.util.concurrent.FutureTask$Sync.innerGet(FutureTask.java:222)
 at java.util.concurrent.FutureTask.get(FutureTask.java:83)
 at com.mcafee.orion.scheduler.Engine.runTasks(Engine.java:346)
 at com.mcafee.orion.scheduler.engine.EngineTask.run(EngineTask.java:57)
 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441)
 at java.util.concurrent.FutureTask$Sync.innerRunAndReset(FutureTask.java:317)
 at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:150)
 at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$101(ScheduledThreadPoolExecutor.java:98)
 at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.runPeriodic(ScheduledThreadPoolExecutor.java:181)
 at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:205)
 at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
 at java.lang.Thread.run(Thread.java:619)

Cause

An ePO 4.5 Server Task was created based on a query that was later deleted. After the relevant query is deleted, the Server Task can still be executed but fails and reports the error.

Solution

The error message is misleading as it says Authorization failed where it would be more helpful if the error reported stated the query has been deleted or the query does not exist

This issue is resolved in ePolicy Orchestrator 4.6, which is available from the McAfee Downloads site at: http://mcafee.com/us/downloads/downloads.aspx. For instructions on how to download patches, see KB56057.
 
Patches are cumulative. Therefore, McAfee recommends that you install the latest one. 
 
 The Server Task log will now display: New Task (The query was deleted!).

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