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How to disable VirusScan Enterprise core components for troubleshooting purposes (VSE 8.7i and later)
Technical Articles ID:  KB66254
Last Modified:  02/12/2014
Rated:


Environment

VirusScan Enterprise (VSE) 8.8, 8.7i

 

Summary

Use this article to help troubleshoot suspected issues between VSE and third-party applications to narrow down which VSE component might be involved.

Solution

If you can reproduce the issue, try to do so after every troubleshooting step below. If the problem no longer occurs after a specific step, you have located the source of the issue.

CAUTION: You run the following instructions at your own risk. Disabling the security components of VSE leaves your computer unprotected. As a precaution, disconnect the computer from any networks. You must reverse these steps to re-enable the security components when you have completed troubleshooting:

  1. Disable Buffer Overflow Protection:
    1. Click Start, Programs, McAfee, VirusScan Console.
    2. Double-click Buffer Overflow Protection.
    3. Deselect Enable Buffer Overflow Protection.
    4. Click OK and close VirusScan Console.
    5. Try to recreate your issue.
       
  2. Disable Access Protection:
    1. Click Start, Programs, McAfee, VirusScan Console.
    2. Double-click Access Protection.
    3. Deselect Enable Access Protection.
    4. Click OK and close VirusScan Console.
    5. Try to recreate your issue.
       
  3. Disable ScriptScan. For more information, see KB52222. After following the relevant instructions, try to recreate your issue.
     
  4. Stop the McShield service:
    1. Click Start, Run, type services.msc, and press ENTER.
    2. Locate and double-click the McAfee McShield service.
    3. Click Stop to terminate the service and click OK.
    4. Try to recreate your issue. 
       
  5. Stop the McAfee Task Manager service: 
    1. Click Start, Run, type services.msc and press ENTER.
    2. Locate and double-click the McAfee Task Manager service.
    3. Click Stop to terminate the service and click OK.
    4. Try to recreate your issue.
       
  6. Stop the McAfee Framework service:
    1. Click Start, Run, type services.msc and click OK.
    2. Right-click on McAfee Framework Service and select Stop.
    3. Try to recreate your issue.

Workaround

If you see the issue only when you start your computer, disable McShield on startup to exclude the McShield filter driver from the causes: 
  1. Click Start, Run, type services.msc and press ENTER.
  2. Locate and double-click the McAfee McShield service.
  3. For Startup type select Disabled and click OK.
  4. Restart your computer.
  5. Try to recreate your issue.

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