How to disable VirusScan Enterprise core components for troubleshooting purposes

Use this article to troubleshoot suspected issues between VSE and third-party applications. It enables you to narrow down the VSE component that might be involved.

1. Disable Buffer Overflow Protection:
   1. Open the VirusScan console.
   2. Double-click Buffer Overflow Protection.
   3. Deselect Enable Buffer Overflow Protection.
   4. Click OK and close the VirusScan console.
   5. Try to re-create your issue.
       
2. Disable Access Protection:
   1. Open the VirusScan console.
   2. Double-click Access Protection.
   3. Deselect Enable Access Protection.
   4. Click OK and close the VirusScan console.
   5. Try to re-create your issue.
       
3. Disable on-access scanner:
   1. Open the VirusScan console.
   2. Right-click On-Access Scanner and select Disable.
   3. Try to re-create your issue.


4. Disable ScriptScan:
   1. Open the VirusScan console.
   2. Right-click On-Access Scanner and select Properties.
   3. Select the ScriptScan tab.
   4. Deselect Enable scanning of scripts.
   5. Try to re-create your issue.
       
5. Stop the McShield service:
   1. Click Start, Run, type services.msc, and press Enter.
   2. Locate and double-click the McAfee McShield service.
   3. Click Stop to close the service and click OK.
   4. Try to re-create your issue. 
       
6. Stop the McAfee Task Manager service: 
   1. Click Start, Run, type services.msc and press Enter.
   2. Locate and double-click the McAfee Task Manager service.
   3. Click Stop to close the service, and then click OK.
   4. Try to re-create your issue.
       
7. Stop the McAfee Framework service:
   1. Click Start, Run, type services.msc and click OK.
   2. Right-click on McAfee Framework Service and select Stop.
   3. Try to re-create your issue.