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Command line installation of VirusScan Enterprise 8.7i fails when using the ICONLOCKDOWN parameter
Technical Articles ID:  KB66292
Last Modified:  10/17/2011
Rated:


Environment

McAfee VirusScan Enterprise 8.7i

 

Problem 1

When you install VirusScan Enterprise (VSE) 8.7i, the installation fails silently if you use the command below:

SETUPVSE.EXE ICONLOCKDOWN=true LOCKDOWNSHORTCUTS=true REBOOT=R /q
 
The errors below are reported in VSEInst.log:

MSI (s) (4C: C8) [19:08:15:861]: Note: 1: 1406 2: dwUIMode 3: SOFTWARE \ McAfee \ Desktop Protection
MSI (s) (4C: C8) [19:08:15:861]: Product: McAfee VirusScan Enterprise - Error 1406.Wert dwUIMode from key \ SOFTWARE \ McAfee \ Desktop Protection could not be written. System error. Make sure you have sufficient permissions for this key, or please contact your local support staff.
Error 1406.Wert dwUIMode from key \ SOFTWARE \ McAfee \ Desktop Protection could not be written. System error. Make sure you have sufficient permissions for this key, or please contact your local support staff.

MSI (s) (4C: C8) [19:08:15:861]: User policy value 'DISABLEROLLBACK' is 0 


If the ICONLOCKDOWN=true parameter is removed, the installation is successful.

Cause

This parameter is incorrectly explained in the original documentation. The ICONLOCKDOWN property is documented on page 15 of the VirusScan Enterprise 8.7i Installation Guide (PD20689).

Instead of True or False value, the command should use a value from 0 to 2. Any other value will cause the installation to fail.

Solution

Use the appropriate value below for the ICONLOCKDOWN parameter:

ICONLOCKDOWN=0 Shows the system tray icon with all menu options (Default)
ICONLOCKDOWN=1 Shows the system tray icon with minimal menu options
ICONLOCKDOWN=2 Does not show the system tray icon

Workaround 1

When you install VirusScan Enterprise via the command line, do not use the ICONLOCKDOWN property. Instead, use ePolicy Orchestrator to create a VSE 8.7i policy to hide the icon from the system tray.

Workaround 2

Use McAfee Installation Designer to create a custom VSE installation package and configure the VSE tray icon not to be visible.

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