Generic script error during DAT update

技術的な記事 ID: KB66848
最終更新: 6/12/2020

環境

McAfee VirusScan Enterprise (VSE) 8.x
McAfee DAT File

For details about the environments supported by VSE, see KB51111.

問題

Status monitor reports the following error:

Generic script error during DAT update

The Mcscript log records one of the following errors:

E #21844 Filer [CopyFile,C:\Program Files (x86)\Common Files\McAfee\Engine\x64\Mscan64a.dll,C:\WINDOWS\TEMP\TestEngDat64\Mscan64a.dll]->
E #21844 Filer error 5: Access is denied.

E #21844 ScrptExe Error trace:
E #26096 Filer [CopyFile,C:\Program Files (x86)\Common Files\McAfee\Engine\mcscan32.dll,C:\WINDOWS\TEMP\TestEngDat32\mcscan32.dll]->
E #26096 Filer error 5: Access is denied. Engine fails to load.

DAT files are not updated when using an Automatic task. The DAT updates fail during the update while trying to overwrite files in the TestEngDATxx folder. (The Access is denied message displays.)

NOTE: The TestEngDATxx folder is created during the update to store a copy of the DAT files and Engine. Test the validity of the folder before you continue with the update process and store the new DAT files/Engine in the folder.

原因

Depending on the operating system:

For 32-bit systems, the TestEngDAT32 folder is removed with successful updates and no longer exists.
For 64-bit systems, the TestEngDAT64 folder is not removed; this action is expected and does not cause issues.

NOTE: For 32-bit and 64-bit systems, the lack of disk space has also been identified as a cause of this issue.

解決策

32-bit systems
Remove the TestEngDAT32 folder as follows:

Start Windows Explorer and navigate to the following location:

C:\WINDOWS\TEMP\
Right-click the TestEngDat3 folder, select Delete, and click Yes.
Close Windows Explorer.

64-bit systems
The TestEngDAT64 folder does not need to be removed. But, an issue can occur if a file in this folder becomes locked. (This issue has been reported on occasion with Config.DAT.) If this issue occurs, the TestEngDAT64 folder needs to be removed as follows:

Restart your computer.
Start Windows Explorer and navigate to the following location:

C:\WINDOWS\TEMP\
Right-click the TestEngDat64 folder, select Delete, and click Yes.
This deletion releases the lock and allows further updates to succeed.
Close Windows Explorer.

解決策

Verify that the client system has sufficient disk space to allow a DAT update to complete successfully.

影響を受ける製品

VirusScan Enterprise 8.8

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Generic script error during DAT update

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問題

原因

解決策

解決策

関連情報

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Knowledge Center

Generic script error during DAT update

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解決策

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