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How to generate the VirusScan Enterprise for Linux MER file
Technical Articles ID:   KB67272
Last Modified:  12/5/2016
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Environment

McAfee VirusScan Enterprise for Linux (VSEL)

Problem

To troubleshoot issues with VSEL, Technical Support may request that you provide a Minimum Escalation Requirements (MER) file.

Solution

  1. Open a console session.
  2. Type the following command and press ENTER:

    cd  /opt/NAI/LinuxShield/bin 
     
  3. To create the MER file, type the following command and press ENTER:

    ./nails dump --verbose >lnxshldmer

  4. Copy lnxshldmer and attach it to your support case or forward it to your Technical Support representative as requested.

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