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McAfee Support Notification Service (SNS) Frequently Asked Questions
Technical Articles ID:   KB67828
Last Modified:  5/21/2019
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Summary

The McAfee Support Notification Service (SNS) is a communication service that provides timely information by email and text to corporate customers, partners, and employees who subscribe to the service. SNS communications help you maximize the functionality and protection capabilities of your McAfee products.
 
SNS communications are:
  • Free, private, and secure
  • Focused on the products you select
  • Easy to turn on and off
To receive SNS communications, you must subscribe and select your products from the SNS Subscription Preference page at https://www.mcafee.com/enterprise/en-us/sns/preferences/sns-form.html.
 
For answers to frequently asked questions about SNS, see these sections:

 Types of information

What kind of information will I receive, and how frequently?

The communication method for all subscribers is email. SNS delivers the following types of messages:
 
Product information 
  • Notices: Standard product news, such as releases, signature updates, or end-of-life announcements
  • Alerts: Critical and urgent information requiring immediate customer action, such as vulnerabilities, false positives, virus outbreaks, or critical remediation updates. Alerts are determined by severity and urgency and sent only if immediate customer action is required.

    NOTE: Alerts are infrequent; Notices are the most common form of message. 
     
  • ProTips: Short product-specific emails offering best practices, troubleshooting, and how-to information with links to in-depth Knowledge Base resources (up to one or two per week).
Special Notices
  • Weekly Roundup: A weekly summary all notices and alerts for the preceding seven days (sent Monday afternoons Central Time)
  • DAT Delay Notices: A notice sent when there is a delay in the daily DAT file updates that McAfee Labs provides
  • Malware & Threat Reports: Updates from McAfee Labs on trends and news about threats and malware
  • McAfee Subprocessors: Updates when McAfee changes subprocessor or subcontractor relationships (for GDPR compliance)

 Subscriptions
How do I subscribe to SNS?
If you do not have a current subscription account or want to create a new one (for example, with an alternate email address):
  1. Go to the SNS Subscription Preference page at https://www.mcafee.com/enterprise/en-us/sns/preferences/sns-form.html.
  2. Scroll down to the Your Information section, and provide the following information:
    • Preferred Language
    • First Name
    • Last Name
    • Email Address
    • Confirm Email Address
    • Company
    • Country
    • Relationship with McAfee
  3. In the Your Subscriptions section, select the product groups for which you want to receive information.
    NOTE: Hover on the blue information icon for a list of the products that are included in each product group.
  4. Click Submit. Your account is created, and you will start receiving the information types you selected.
How do I unsubscribe?
  1. Go to https://www.mcafee.com/enterprise/en-us/sns/preferences/sns-unsubscribe-me.html.
  2. In the Email Address field, type your email address.
  3. Click Unsubscribe from All to unsubscribe from all SNS communications.
    NOTE: This action will unsubscribe you only from receiving McAfee SNS notices. You will still receive email communications from other McAfee subscription services that you have subscribed to.


What happens when I unsubscribe from SNS communications?
Your subscription data is deleted from the system 90 days after you unsubscribe. If you decide to re-subscribe after 90 days, you must complete the subscription form again.

What happens if my email address is deactivated (for example, after leaving a job) and SNS gets a "hard bounceback"?
If a contact's email address is marked as a hard bounceback (that is, the email address does not or no longer exists), the contact will not be sent any further communications, and subscription details for the contact will be deleted after 90 days.

Can I have my IT service provider get SNS notifications?
Yes. Direct your service provider to the SNS Subscription Preference page at https://www.mcafee.com/enterprise/en-us/sns/preferences/sns-form.html and ask your service provider to complete the form. A company can use a distribution list or special email address (for example, support@xxxx.com) to ensure that a team gets the SNS communications.

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Product categories for subscriptions

What products are included in the subscription form?
You can choose from the following options:
 
Product Category Products in this category
Advanced Threat Defense Advanced Threat Defense
Application and Change Control Application Control
Change Control
Embedded Control
Data Loss Prevention (DLP) Data Loss Prevention Discover
Data Loss Prevention Endpoint
Data Loss Prevention - Prevent
Network Data Loss Prevention
Network Data Loss Prevention Discover
Network Data Loss Prevention Manager
Network Data Loss Prevention Monitor
Database Security Database Activity Monitoring
Vulnerability Manager for Databases
Email and Web Protection Content Security Reporter
Email Gateway
Quarantine Manager
Security for Lotus Domino
Security for Microsoft Exchange
Security for Sharepoint (PortalShield)
Web Gateway
Endpoint Encryption Drive Encryption
Endpoint Assistant
Endpoint Protection for Mac
File and Removable Media Protection
Conduit Platform
Management of Native Encryption
Endpoint Security Endpoint Security Firewall
Endpoint Security Threat Prevention
Endpoint Security Web Control
Endpoint Security for Mac Firewall
Endpoint Security for Mac Threat Prevention
Endpoint Security for Mac Web Control
Endpoint Security for Linux Threat Prevention
Endpoint Upgrade Assistant
MVISION EDR
MVISION Endpoint
MVISION Mobile
ePolicy Orchestrator (ePO) ePolicy Orchestrator
ePO Cloud
McAfee Agent
MVISION ePO
Rogue System Detection
Host Intrusion Prevention Host Intrusion Prevention
Network Security Platform Network Security Manager
Network Security Sensor Appliance
Network Security Signature Set
Network Threat Behavior Analysis Appliance
Policy Auditor Policy Auditor
Server Security Cloud Workload Discovery
Enterprise Security for Servers
MOVE Antivirus Agentless
MOVE Antivirus Multi-Platform
VirusScan Enterprise for Storage

NOTE:
MOVE = Management for Optimized Virtual Environments
SIEM SIEM Advanced Correlation Engine
SIEM Application Data Monitor
SIEM Database Event Monitor
SIEM Direct Attached Storage (DAS)
SIEM Enterprise Log Manager
SIEM Enterprise Security Manager
SIEM Event Receiver
VirusScan Installation Designer
SiteAdvisor Enterprise
VirusScan Command Line Scanner
VirusScan Enterprise
VirusScan Enterprise for Linux
VirusScan for Mac
Vulnerability Manager  Vulnerability Manager Appliances

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SNS program security

Does McAfee track SNS email messages?
The SNS team tracks link click-throughs to evaluate message clarity and usefulness. This data allows the SNS team to improve message content and program value.

Does McAfee use the subscriber list for marketing purposes?
No. SNS subscriptions are separate from other McAfee lists and will never be used for marketing purposes. 

What safeguards does McAfee have to protect my privacy? 
Your security and privacy are important to us. To read the McAfee Privacy Policy, see: https://www.mcafee.com/us/about/legal/privacy.aspx#

How secure is the subscription form?
McAfee provides the following SNS subscriber security:
  • SSL certification of the subscription site for secure data transmission
  • A separate off-site database not connected to customer account data
Why are my messages from no-reply@interest.mcafee.com being classed as spam?
Your email systems might not recognize this domain as genuine email from McAfee and mark the email as potential spam. Ensure you whitelist no-reply@interest.mcafee.com. If you have any questions, email sns@mcafee.com.

Are messages from no-reply@interest.mcafee.com legitimate?
Yes. This address is a dedicated domain that McAfee hosts through Adobe Campaign.

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