Support Notification Service Frequently Asked Questions
Technical Articles ID:
KB67828
Last Modified: 3/13/2020
Last Modified: 3/13/2020
Environment
McAfee Support Notification Service (SNS)
Multiple McAfee Products
Multiple McAfee Products
Summary
The McAfee Support Notification Service (SNS) is a communication service that provides timely information by email to corporate customers, partners, and employees who subscribe to the service. SNS communications help you maximize the functionality and protection capabilities of your McAfee products.
SNS communications are:
- Free, private, and secure
- Focused on the products you select
- Easy to turn on and off
To receive SNS communications, you must subscribe and select your products from the SNS Subscription Preference page at https://www.mcafee.com/enterprise/en-us/sns/preferences/sns-form.html.
What kind of information will I receive, and how frequently?
The communication method for all subscribers is email. SNS delivers the following types of messages:
Product information
- Notices: Standard product news, such as releases, signature updates, or end-of-life announcements
- Alerts: Critical and urgent information requiring immediate customer action, such as vulnerabilities, false positives, virus outbreaks, or critical remediation updates. Alerts are determined by severity and urgency and sent only if immediate customer action is needed.
NOTE: Alerts are infrequent; Notices are the most common form of message.
- ProTips: Short product-specific emails offering best practices, troubleshooting, and how-to information with links to in-depth Knowledge Base resources (up to one or two per week).
Special Notices
- Weekly Roundup: A weekly summary all notices and alerts for the preceding seven days (sent Monday afternoons Central Time)
- DAT Delay Notices: A notice sent when there is a delay in the regular DAT file updates that McAfee Labs provides
- Malware
& Threat Reports: Updates from McAfee Labs on trends and news about threats and malware - McAfee Subprocessors: Updates when McAfee changes subprocessor or subcontractor relationships (for GDPR compliance)
How do I subscribe to SNS?
If you do not have a current subscription account or want to create another account (for example, with an alternate email address):
If you do not have a current subscription account or want to create another account (for example, with an alternate email address):
- Go to the SNS Subscription Preference page at https://www.mcafee.com/enterprise/en-us/sns/preferences/sns-form.html.
- Scroll down to the Your Information section, and provide the following information:
- Preferred Language
- First Name
- Last Name
- Email Address
- Confirm Email Address
- Company
- Country
- Relationship with McAfee
- In the Your Subscriptions section, select the product groups for which you want to receive information.
NOTE: Hover on the blue information icon
for a list of the products that are included in each product group.
- Click Submit. Your account is created, and you start receiving SNS emails for the information types you selected.
How do I unsubscribe?
- Go to https://www.mcafee.com/enterprise/en-us/sns/preferences/sns-unsubscribe-me.html.
- In the Email Address field, type your email address.
- Click Unsubscribe from All to unsubscribe from all SNS communications.
NOTE: This action unsubscribes you only from receiving McAfee SNS notices. You continue to receive email communications from other McAfee subscription services that you have subscribed to.
What happens when I unsubscribe from SNS communications?
Your subscription data is deleted from the system 90 days after you unsubscribe. If you decide to resubscribe after 90 days, you must complete the subscription form again.
What happens if my email address is deactivated (for example, after leaving a job) and SNS gets a "hard bounceback"?
If a contact's email address is labeled as a hard bounceback (the email address no longer exists), the contact will not be sent any further communications. Subscription details for the contact are deleted after 90 days.
Can I have my IT service provider get SNS notifications?
Yes. Direct your service provider to the SNS Subscription Preference page at https://www.mcafee.com/enterprise/en-us/sns/preferences/sns-form.html and ask your service provider to complete the form. A company can use a distribution list or special email address (for example, support@xxxx.com) to make sure that a team gets the SNS communications.
Back to top
Product categories for subscriptions
What products are included in the subscription form?
You can choose from the following options:
Product categories for subscriptions
What products are included in the subscription form?
You can choose from the following options:
| Product Category | Products in this category |
| Advanced Threat Defense | Advanced Threat Defense |
| Application and Change Control | Application Control Change Control Embedded Control |
| Data Loss Prevention (DLP) | Data Loss Prevention Discover Data Loss Prevention Endpoint Data Loss Prevention - Prevent Network Data Loss Prevention Network Data Loss Prevention Discover Network Data Loss Prevention Manager Network Data Loss Prevention Monitor |
| Database Security | Database Activity Monitoring Vulnerability Manager for Databases |
| Email and Web Protection | Content Security Reporter Email Gateway McAfee Client Proxy Quarantine Manager Security for Lotus Domino Security for Microsoft Exchange Security for SharePoint (PortalShield) Web Gateway Web Gateway Cloud Service |
| Endpoint Encryption | Drive Encryption Endpoint Assistant Endpoint Protection for Mac File and Removable Media Protection Conduit Platform Management of Native Encryption |
| Endpoint Security | Endpoint Security Firewall Endpoint Security Threat Prevention Endpoint Security Web Control Endpoint Security for Mac Firewall Endpoint Security for Mac Threat Prevention Endpoint Security for Mac Web Control Endpoint Security for Linux Firewall Endpoint Security for Linux Threat Prevention Endpoint Upgrade Assistant MVISION EDR MVISION Endpoint MVISION Mobile |
| ePolicy Orchestrator (ePO) | ePolicy Orchestrator ePO Cloud McAfee Agent MVISION ePO Rogue System Detection |
| Host Intrusion Prevention | Host Intrusion Prevention |
| MVISION Cloud | MVISION Cloud CASB Connect MVISION Cloud for IaaS MVISION Cloud Sanction IT MVISION Cloud Shadow IT |
| Network Security Platform | Network Security Manager Network Security Sensor Appliance Network Security Signature Set Network Threat Behavior Analysis Appliance |
| Policy Auditor | Policy Auditor |
| Server Security | Cloud Workload Discovery Enterprise Security for Servers MOVE Antivirus Agentless MOVE Antivirus Multi-Platform VirusScan Enterprise for Storage NOTE: MOVE = Management for Optimized Virtual Environments |
| SIEM | McAfee Investigator SIEM Advanced Correlation Engine SIEM Application Data Monitor SIEM Database Event Monitor SIEM Direct Attached Storage (DAS) SIEM Enterprise Log Manager SIEM Enterprise Security Manager SIEM Event Receiver |
| TIE/DXL/MAR | Data Exchange Layer McAfee Active Response Threat Intelligence Exchange |
| VirusScan | Installation Designer SiteAdvisor Enterprise VirusScan Enterprise VirusScan Enterprise for Linux VirusScan for Mac |
| Vulnerability Manager | Vulnerability Manager Appliances |
Back to top
Does McAfee track SNS email messages?
Does McAfee use the subscriber list for marketing purposes?
No. SNS subscriptions are separate from other McAfee lists and will never be used for marketing purposes.
What safeguards does McAfee have to protect my privacy?
Your security and privacy are important to us. To read the McAfee Privacy Policy, see: https://www.mcafee.com/us/about/legal/privacy.aspx#
How secure is the subscription form?
McAfee provides the following SNS subscriber security:
- SSL certification of the subscription site for secure data transmission
- A separate off-site database not connected to customer account data
Why are my messages from no-reply@interest.mcafee.com being classed as spam?
Your email systems might not recognize this domain as genuine email from McAfee and mark the email as potential spam. Ensure you whitelist no-reply@interest.mcafee.com. If you have any questions, email sns@mcafee.com.
Are messages from no-reply@interest.mcafee.com legitimate?
Yes. This address is a dedicated domain that McAfee hosts through Adobe Campaign.
Your email systems might not recognize this domain as genuine email from McAfee and mark the email as potential spam. Ensure you whitelist no-reply@interest.mcafee.com. If you have any questions, email sns@mcafee.com.
Are messages from no-reply@interest.mcafee.com legitimate?
Yes. This address is a dedicated domain that McAfee hosts through Adobe Campaign.
