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Scan64.exe crashes when initiated using Scan for Threats from Explorer
Technical Articles ID:  KB68313
Last Modified:  02/23/2010
Rated:


Environment

Microsoft Windows 7

Problem

Scan64.exe crashes when the user tries to scan a file or folder by right-clicking, then scanning for threats. This issue has been reported on Windows 7 64-bit, but could occur on other platforms.

The following error is reported:

Title: c_program_files_(x86)_mcafee_virusscan_enterprise_x64_scan64.exe

Message:
The intruction at 0x77296e9f referenced memory at 0x340000000. The memory could not be read.
Click OK to terminate the program.

Solution

This issue has been resolved with Patch 3 for VirusScan Enterprise 8.7i.

McAfee product software, upgrades, maintenance releases, and documentation are available from the McAfee Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE:
 You will need a valid Grant Number for access. KB56057 provides additional information about the McAfee Downloads site, as well as alternate locations for some products.

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Affected Products


VirusScan Enterprise 8.7i

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