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How to remove or prevent installation of the VirusScan Enterprise On Delivery Email Scanner
Technical Articles ID:   KB69030
Last Modified:  6/6/2017
Rated:


Environment

McAfee VirusScan Enterprise (VSE) 8.8

IBM Lotus Notes
Microsoft Outlook

For details of VSE supported environments, see KB51111.

Summary

This article describes how to prevent installation of the VSE On Delivery Email Scanner components or remove them from the local VSE console after installation. 

The VSE On Delivery Email Scanner scans email at the local email client by default as follows:
  • Lotus Notes - the email is scanned on access.
  • Microsoft Outlook - the email is scanned on delivery.
You can choose not to use the client-side email scanning because protection is already provided on multiple layers, such as on the server side and perimeter, or if the email is received using an unsupported protocol. For more information, see KB52786.

Additionally, in some cases the email scanner can cause issues with Outlook or third-party add-ins.

IMPORTANT: 
  • The command line options in this article to prevent installation are for initial deployments only. To modify existing VSE installations, removal and re-installation are required to remove these components.
  • Although this article provides guidance on how to deploy VSE without the On Delivery Email Scanning feature, Technical Support does not recommend that you remove this protection layer.
  • The commands in this article are case-sensitive.
  • Refer to the VirusScan Enterprise Installation Guide for more information on deployment options.

Solution

Prevent installation locally using the command line

Component to be removed
Command to type
Outlook On Delivery Email Scanner
SetupVSE.exe ADDLOCAL=ALL REMOVE=EmailScan /q
Notes On Delivery Email Scanner
SetupVSE.exe ADDLOCAL=ALL REMOVE=LotusNotesScan /q
Outlook and Notes On Delivery Email Scanner SetupVSE.exe  ADDLOCAL=ALL REMOVE=EmailScan,LotusNotesScan


For more information, refer to the section "Using the command line to install the software" in the VirusScan Enterprise 8.8 Installation Guide (PD22944).

Solution

Prevent installation using an ePolicy Orchestrator (ePO) product deployment task

The product deployment task has a Command Line field.
 
Component to be removed
String to type in the ePO Deployment Command Line field
Outlook On Delivery Email Scanner ADDLOCAL=ALL REMOVE=EmailScan
Notes On Delivery Email Scanner ADDLOCAL=ALL REMOVE=LotusNotesScan
Outlook and Notes On Delivery Email Scanner ADDLOCAL=ALL REMOVE=EmailScan,LotusNotesScan

For more information, refer to the section "Use the Product Deployment task to deploy products to managed systems" in the ePolicy Orchestrator Product Guide for your product version.

{GENPDOC.EN_US}
 

Solution

Disable the Microsoft Exchange Scan add-in in Microsoft Outlook
  1. Launch Microsoft Outlook.
  2. Click File, Options, Add-Ins.
  3. Under Add-Ins, select Microsoft Exchange Add-in and click Go.
  4. In the COM Add-Ins window, deselect Microsoft Exchange Add-in and click OK.
  5. Exit and restart Outlook.

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