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McAfee legacy hardware support offerings by platform
Technical Articles ID:  KB69066
Last Modified:  10/8/2013
Rated:


Summary

The following table describes the support offerings available for each McAfee hardware platform. These offerings apply only for countries in which the level of support is available. For all other countries, Parts Only Service is available. See KB69107 for a list of supported countries.

Hardware Platform Support Offerings
Data Protection (Network DLP Appliances)
1650 Manager 1 yr Gold Support & Same Business Day Advance RMA
1650 Monitor Copper or Fiber
3650 Monitor Copper or Fiber
1650 Prevent Copper
3650 Prevent Copper
1650 Discover Copper
3650 Discover Copper
 
Network Security (I-Series Sensor Appliances)
I-1200 & Failover 1 yr Gold Support & Same Business Day Advance RMA
I-1400 & Failover
I-2700 & Failover
I-3000 & Failover
I-4000 & Failover
I-4010 & Failover
 
Network Security (Manager Appliances)
 Global Edition

1 yr Gold Software Support & Next Business Day On Site Repair

 Standard Edition
 Failover Edition
  
  Network Security (Network Threat Response)
 A50
  • 1 yr Gold Software Support & Next Business Day On Site Repair
  • Can upgrade to Same Day 4 Hour On Site Repair (based on location)
 A100
 A200
 Control Center
  
  Network Security (Network User Behavior Analysis)
 Monitor LE-50 1 yr Gold Software Support & Same Business Day Advance RMA
 Monitor LE  
 Monitor
 Monitor SE
 Flow Monitor
 Flow Monitor SE
 Control Center
 Control Center SE
 Reporter Gateway
 Reporter Warehouse
  
  Network Security (Threat Behavior Analysis)
 T-200 1 yr Gold Software Support & Same Business Day Advance RMA
 T-500
  
  Network Security (Web Gateway)
 500E
  • 1 yr Gold Software Support & Next Business Day On Site Repair
  • Can ugrade to Same Day 4 Hour On Site Repair (based on location)
 1100E
 WG5000
 WG5500
 HSM Card
  
  Network Security (Email Gateway)
 S10
  • 1 yr Gold Software Support & Next Business Day On Site Repair
  • Can ugrade to Same Day 4 Hour On Site Repair (based on location)
 S120
 EG5000
 EG5500
 Control Center EG5000
 Quarantine Server EG5500
 
  Network Security (Email)
 Edge Gateway S120
  • 1 yr Gold Software Support & Next Business Day On Site Repair
  • Can ugrade to Same Day 4 Hour On Site Repair (based on location)
 Encryption Gateway E2200
  
  Network Security (Email & Web Security)
 3000
  • 1 yr Gold Software Support & Next Business Day On Site Repair
  • Can ugrade to Same Day 4 Hour On Site Repair (based on location)
 3100 & Failover
 3200 & Failover
 3300 & Failover
 3400 Mail & Failover
 3400 Web & Failover
  
  Blade Server (Content Security Chassis)
 M3 - 1 Phase Power
  • 1 yr Gold Software Support & Next Business Day On Site Repair
  • Can ugrade to Same Day 4 Hour On Site Repair (based on location)
NOTES:
  • 2 Blades required per chassis
  • M3 - up to 6 Blades
  • M7 - up to 15 Blades
 M7 - 1 Phase Power
 M7 - DC Power
 M7 - 3 Phase Power
 Management Blade
 Scanning Blade
  
  Risk and Compliance (Vulnerability Manager)
 3000
  •  1 yr Gold Software Support & Next Business Day On Site Repair
  • Can ugrade to Same Day 4 Hour On Site Repair (based on location)
FS1000
  •  1 yr Gold Software Support & Next Business Day On Site Repair
  • Can ugrade to Same Day 4 Hour On Site Repair (based on location)
FS850
   
  
  Network Security (Firewall Enterprise Appliance)
 410F
  •  1 yr Gold Software Support & Next Business Day On Site Repair
  • Can ugrade to Same Day 4 Hour On Site Repair (based on location)
 510F
 1100F
 2100F
 2150F
 4150F
 Profiler
Firewall Enterprise Control Center
 500E
  •  1 yr Gold Software Support & Next Business Day On Site Repair
  • Can ugrade to Same Day 4 Hour On Site Repair (based on location)
 1500F
 2500F
  
Network Security (Firewall Enterprise Virtual & Multi Firewall Appliances)
2150F-VX-04
  • 1 yr Gold Software Support & Next Business Day On Site Repair
  • Can ugrade to Same Day 4 Hour On Site Repair (based on location)
2150F-VX-08
2150F-VX-16
2150F-VX-32
 
Network Security (Firewall Enterprise Appliance)
RM700F RMA. Return for repair.
 
Network Security (UTM Firewall Appliances)
SG300/SG310 1 yr Gold Software Support & Same Business Day Advance RMA
SG560
SG560U/SG560D
SG565
SG580
SG640
SG720

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