Web Gateway: How to modify the contact email address on block pages

Artigos técnicos ID: KB69070
Última modificação: 10/21/2021

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McAfee Web Gateway (MWG)

Resumo

When your users browse web pages that have been blocked, they see a block page. You can modify the contact email address on the block page.

Solução

By default, the block page shows HelpDesk@myCompany.com (or administrator@yourcompany.com) as the contact address. Use the following steps to modify this entry to reflect your helpdesk email address:

Navigate to Policy, Settings, Block and choose any template.
In the window on the right, select Edit. The Template Editor displays.
In the lower-left pane (File System), open default and select the language for which you want to modify the block page footer.
In the list of error pages, locate index.html, and then find <td class='printHelpDeskData' (...)>. This contains the string that you want to modify.
Replace the default with the email address you want your users to see when web pages get blocked.
Click Save Template Changes to save your changes.

Produtos afetados

Configuration
Web Gateway
Web Gateway 8.1.x
Web Gateway 8.0.x
Web Gateway 7.8

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Web Gateway: How to modify the contact email address on block pages

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Web Gateway: How to modify the contact email address on block pages

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